Reservations Agent

Fujairah Rotana Resort & Spa; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Fujairah is seeking passionate revenue professionals who excel in delivering outstanding customer service. The role involves processing guest reservations, maintaining accurate records, and promoting hotel services. Ideal candidates should possess a hospitality diploma and prior experience in hotel reservations, coupled with excellent communication skills in English. This position requires a proactive, customer-focused personality and the ability to adapt to a structured working environment.

Qualifications

• Previous experience in hotel reservations required.
• Excellent communication skills in both writing and speech.
• Proficiency in additional languages is an asset.

Responsibilities

• Process and confirm guest room reservations.
• Input all reservations into the computer accurately.
• Maintain a good public relations strategy to maximize business.
• Ensure all incoming calls are answered as per standards.

Skills

Customer service orientation

Excellent communication skills

Proficiency in English

Computer literacy

Education

Diploma/degree in hospitality

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus