Remote Island Front Office Supervisor - Luxury Resort

Minor Hotels; Abu Dhabi; On-site; AED 98,000 - 142,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a Front Office/Guest Services professional for Desert Islands Resort & Spa by Anantara. The role focuses on delivering exceptional hospitality, managing check-in/out, and providing detailed information on facilities and activities at a remote island resort on one of Abu Dhabi's desert islands.

The successful candidate will maintain guest profiles, coordinate with all hotel departments, and upsell resort facilities while upholding Anantara brand standards and

Qualifications

• Previous experience in Front Office or Guest Services within hospitality.
• Strong communication and interpersonal abilities.
• Guest-focused mindset with ability to upsell and tailor recommendations.
• Excellent knowledge of hotel operations and front office procedures.
• Professional appearance and friendly personality.
• Ability to work independently and within a multicultural team.
• Willingness to live and work in a remote island resort.
• Flexibility to work shifts, weekends and public holidays.

Responsibilities

• Deliver warm, professional, personalized welcome to guests throughout their stay.
• Provide accurate information on facilities, room categories, rates, restaurants and activities.
• Manage check-in and check-out procedures accurately and efficiently.
• Proactively anticipate needs, handle inquiries and resolve complaints with follow-up.
• Maintain relationships with hotel departments for seamless guest services.
• Identify opportunities to enhance guest experience through recommendations and upselling.
• Maintain guest profiles, reservations, billing records and front office docs.
• Demonstrate effective communication and problem-solving with diverse guests and colleagues.
• Adhere to hotel policies, safety regulations, and service standards.
• Support operations in a remote island setting and coordinate with departments.

Skills

Guest service

Communication

Interpersonal skills

Problem-solving

Multitasking

Teamwork

Flexibility

Professional appearance

Job description

Anantara Hotels & Resorts is seeking a Front Office/Guest Services professional for Desert Islands Resort & Spa by Anantara. The role focuses on delivering exceptional hospitality, managing check-in/out, and providing detailed information on facilities and activities at a remote island resort on one of Abu Dhabi's desert islands.

The successful candidate will maintain guest profiles, coordinate with all hotel departments, and upsell resort facilities while upholding Anantara brand standards and