Island Luxury Front Office Supervisor

Desert Islands Resort & Spa by Anantara; Abu Dhabi; On-site; AED 73,000 - 100,000; Full time

Job summary

Desert Islands Resort & Spa by Anantara in Abu Dhabi seeks a welcoming Front Office / Guest Services Associate to greet guests, manage check-in/check-out, and provide accurate information on resort facilities and services.

You will collaborate with all departments, identify upselling opportunities, maintain guest profiles and billing records, and participate in daily briefings to continuously improve service delivery.

Qualifications

• Previous experience in Front Office, Guest Services or a similar role.
• Excellent communication and interpersonal skills.
• Willingness to live and work on a remote island resort.
• Ability to multitask and work under pressure.

Responsibilities

• Deliver warm, personalized welcomes and assist guests throughout their stay.
• Manage check-in/check-out procedures accurately and efficiently.
• Provide information on facilities, restaurants and activities.
• Coordinate with all departments to ensure seamless guest experiences.
• Identify upselling opportunities to enhance guest satisfaction and revenue.
• Maintain guest profiles and billing records with attention to detail.
• Attend daily briefings and follow hotel policies and standards.

Skills

Front Office Experience

Guest Services

Communication Skills

Multicultural Teamwork

Upselling Ability

Tools

PMS / Property Management System

Job description

Desert Islands Resort & Spa by Anantara in Abu Dhabi seeks a welcoming Front Office / Guest Services Associate to greet guests, manage check-in/check-out, and provide accurate information on resort facilities and services.

You will collaborate with all departments, identify upselling opportunities, maintain guest profiles and billing records, and participate in daily briefings to continuously improve service delivery.