Front Office Supervisor

Desert Islands Resort & Spa by Anantara; Abu Dhabi; On-site; AED 73,000 - 100,000; Full time

Job summary

Desert Islands Resort & Spa by Anantara in Abu Dhabi seeks a welcoming Front Office / Guest Services Associate to greet guests, manage check-in/check-out, and provide accurate information on resort facilities and services.

You will collaborate with all departments, identify upselling opportunities, maintain guest profiles and billing records, and participate in daily briefings to continuously improve service delivery.

Qualifications

• Previous experience in Front Office, Guest Services or a similar role.
• Excellent communication and interpersonal skills.
• Willingness to live and work on a remote island resort.
• Ability to multitask and work under pressure.

Responsibilities

• Deliver warm, personalized welcomes and assist guests throughout their stay.
• Manage check-in/check-out procedures accurately and efficiently.
• Provide information on facilities, restaurants and activities.
• Coordinate with all departments to ensure seamless guest experiences.
• Identify upselling opportunities to enhance guest satisfaction and revenue.
• Maintain guest profiles and billing records with attention to detail.
• Attend daily briefings and follow hotel policies and standards.

Skills

Front Office Experience

Guest Services

Communication Skills

Multicultural Teamwork

Upselling Ability

Tools

PMS / Property Management System

Job description

Job Location:Desert Islands Resort & Spa by AnantaraAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.Key ResponsibilitiesDemonstrated ability to deliver exceptional guest service, ensuring all guests receive a warm, professional and personalised welcome throughout their stay.Extensive knowledge of hotel facilities, room categories, rates, restaurants, recreational activities and resort services to provide accurate information and recommendations to guests.Effectively manage guest check-in and check-out procedures, ensuring accuracy, efficiency and compliance with hotel standards.Proactively anticipate guest needs, handle inquiries and resolve complaints professionally while ensuring timely follow-up and guest satisfaction.Maintain a strong working relationship with all hotel departments to ensure seamless coordination and delivery of guest services.Identify opportunities to enhance the guest experience through personalised recommendations, upselling and promoting resort facilities and activities.Ensure accurate maintenance of guest profiles, reservations, billing records and all relevant Front Office documentation.Demonstrate excellent communication, interpersonal and problem-solving skills when dealing with guests and colleagues from diverse cultural backgrounds.Maintain the highest standards of professional grooming, personal presentation and service etiquette in accordance with Anantara brand standards.Attend daily briefings, departmental meetings and training sessions to ensure continuous improvement in service delivery and operational knowledge.Adhere to hotel policies, procedures, health and safety regulations, and established service standards at all times.Demonstrate flexibility and adaptability when working in a remote island resort environment, supporting operational requirements and coordinating effectively with other departments.QualificationsPrevious experience in Front Office, Guest Services or a similar role within the hospitality industry.Strong communication and interpersonal skills, with a guest-focused attitude.Excellent customer service and problem-solving abilities.Good knowledge of hotel operations and Front Office procedures.Professional appearance with a positive and friendly personality.Ability to work independently and effectively within a multicultural team.Strong organisational skills with the ability to multitask and work under pressure.Flexibility to work shifts, weekends and public holidays as required.Willingness to live and work in a remote island resort environment.Not the right fit? Set up email alerts as new job postings become available that meet your interest!