Guest Services Lead – Luxury Resort Front Office

Anantara Group; Abu Dhabi; Presencial; AED 120.000 - 180.000; Jornada completa

Descripción de la vacante

Anantara Group is seeking a Front Office Supervisor for Desert Islands Resort & Spa by Anantara in Abu Dhabi, UAE. The role focuses on delivering exceptional guest service, managing front desk operations, and coordinating with all hotel departments to ensure seamless guest experiences on a remote island resort.

Candidates should have strong communication skills, a guest-focused attitude, and the ability to work in a multicultural team. Flexibility for shifts and remote island living is required.

Formación

• Previous experience in Front Office, Guest Services or a similar role within the hospitality industry.
• Strong communication and interpersonal skills, with a guest-focused attitude.
• Excellent customer service and problem-solving abilities.
• Good knowledge of hotel operations and Front Office procedures.
• Professional appearance with a positive and friendly personality.
• Ability to work independently and effectively within a multicultural team.
• Strong organisational skills with the ability to multitask and work under pressure.
• Flexibility to work shifts, weekends and public holidays as required.
• Willingness to live and work in a remote island resort environment.

Responsabilidades

• Demonstrated ability to deliver exceptional guest service, ensuring all guests receive a warm, professional and personalised welcome throughout their stay.
• Effectively manage guest check-in and check-out procedures, ensuring accuracy, efficiency and compliance with hotel standards.
• Proactively anticipate guest needs, handle inquiries and resolve complaints professionally while ensuring timely follow-up and guest satisfaction.
• Maintain a strong working relationship with all hotel departments to ensure seamless coordination and delivery of guest services.
• Identify opportunities to enhance the guest experience through personalised recommendations, upselling and promoting resort facilities and activities.
• Maintain the highest standards of professional grooming, personal presentation and service etiquette in accordance with Anantara brand standards.
• Attend daily briefings, departmental meetings and training sessions to ensure continuous improvement in service delivery and operational knowledge.

Conocimientos

Strong communication skills

Interpersonal skills

Guest-focused attitude

Multitasking

Teamwork

Descripción del empleo

Anantara Group is seeking a Front Office Supervisor for Desert Islands Resort & Spa by Anantara in Abu Dhabi, UAE. The role focuses on delivering exceptional guest service, managing front desk operations, and coordinating with all hotel departments to ensure seamless guest experiences on a remote island resort.

Candidates should have strong communication skills, a guest-focused attitude, and the ability to work in a multicultural team. Flexibility for shifts and remote island living is required.