Guest Experience Lead, Front Office - Luxury Resort

Tourism Investment Assets - Sole Proprietorship L.L.C; United Arab Emirates; On-site; AED 33,000 - 60,000; Full time

Job summary

Desert Islands Resort & Spa by Anantara Anantara Hotels & Resorts is seeking a guest-focused Front Office professional to welcome guests and provide seamless service. You will be knowledgeable about facilities, rooms, rates, restaurants, and activities, and assist with check-in/out while ensuring accuracy and hospitality standards.

Join a luxury remote island resort and contribute to personalised guest experiences, coordinate with departments, and upsell resort facilities, while maintaining

Qualifications

• Previous experience in Front Office, Guest Services or a similar role within the hospitality industry.
• Strong communication and interpersonal skills, with a guest-focused attitude.
• Excellent customer service and problem-solving abilities.
• Good knowledge of hotel operations and Front Office procedures.
• Professional appearance with a positive and friendly personality.
• Ability to work independently and effectively within a multicultural team.
• Strong organisational skills with the ability to multitask and work under pressure.
• Flexibility to work shifts, weekends and public holidays as required.
• Willingness to live and work in a remote island resort environment.

Responsibilities

• Demonstrated ability to deliver exceptional guest service, ensuring all guests receive a warm, professional and personalised welcome throughout their stay.
• Extensive knowledge of hotel facilities, room categories, rates, restaurants, recreational activities and resort services to provide accurate information and recommendations to guests.
• Effectively manage guest check-in and check-out procedures, ensuring accuracy, efficiency and compliance with hotel standards.
• Proactively anticipate guest needs, handle inquiries and resolve complaints professionally while ensuring timely follow-up and guest satisfaction.
• Maintain a strong working relationship with all hotel departments to ensure seamless coordination and delivery of guest services.
• Identify opportunities to enhance the guest experience through personalised recommendations, upselling and promoting resort facilities and activities.
• Ensure accurate maintenance of guest profiles, reservations, billing records and all relevant Front Office documentation.
• Demonstrate excellent communication, interpersonal and problem-solving skills when dealing with guests and colleagues from diverse cultural backgrounds.
• Maintain the highest standards of professional grooming, personal presentation and service etiquette in accordance with Anantara brand standards.
• Attend daily briefings, departmental meetings and training sessions to ensure continuous improvement in service delivery and operational knowledge.
• Adhere to hotel policies, procedures, health and safety regulations, and established service standards at all times.
• Demonstrate flexibility and adaptability when working in a remote island resort environment, supporting operational requirements and coordinating effectively with other departments.

Skills

Guest focus

Communication

Interpersonal skills

Multitasking

Flexibility

Independent work

Organizational skills

Professional appearance

Job description

Desert Islands Resort & Spa by Anantara Anantara Hotels & Resorts is seeking a guest-focused Front Office professional to welcome guests and provide seamless service. You will be knowledgeable about facilities, rooms, rates, restaurants, and activities, and assist with check-in/out while ensuring accuracy and hospitality standards.

Join a luxury remote island resort and contribute to personalised guest experiences, coordinate with departments, and upsell resort facilities, while maintaining