Lux Front Office Lead - Guest Experience & Service

Tourism Investment Assets - Sole Proprietorship L.L.C

United Arab Emirates

In loco

AED 70.000 - 110.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Minor International is seeking a Front Office Supervisor for Desert Islands Resort & Spa by Anantara in the UAE. The role requires leading front office teams, maintaining service standards and guest satisfaction, and leveraging OPERA Cloud system knowledge.

Ideal candidates hold a hospitality-focused degree, Middle East hotel experience (4-5 star), and fluency in English; Arabic is a plus. The position is full-time and on-site in the United Arab Emirates.

Competenze

Degree in Hospitality Management or similar.
Work experience in Middle East in 4-5 star hotels.
Supervisory Front Office experience.
Excellent command of English (oral and written).
Arabic language will be an advantage.
Knowledge of OPERA Cloud system.

Mansioni

Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
Have complete knowledge of the hotel product, including rooms, rates, facilities, F&B outlets, spa and promotions.
Oversee the service and attitude with which guest service is delivered, meeting Minor Hotels' standards.
Take personal responsibility for ensuring guest satisfaction issues are resolved and followed up.
Be proactive and innovative, suggesting alternatives to meet guest needs.
Develop a close working relationship with all hotel departments.
Conduct daily shift briefings and pass information to team members.