Luxury Resort Front Office Supervisor

Minor Hotels; United Arab Emirates; On-site; AED 85,000 - 120,000; Full time

Job summary

Anantara Hotels & Resorts, Desert Islands Resort & Spa, part of Minor Hotels, seeks an experienced Front Office supervisor. The role focuses on guest satisfaction, product knowledge, and high service standards in a luxury setting.

Ideal candidates will have Middle East hotel experience (4-5 star) and supervisory Front Office background, plus strong English; Arabic is a plus. Applicants should be flexible with hours in a fast-paced environment.

Qualifications

• Degree in Hospitality Management or similar required.
• Work experience in the Middle East in 4-5 star hotels preferred.
• Supervisory experience in Front Office is essential.

Responsibilities

• Anticipate guest needs and respond to inquiries with care.
• Maintain thorough knowledge of hotel products, rates, and outlets.
• Oversee service quality and ensure high standards across departments.
• Own guest-satisfaction issues and ensure timely follow-up.
• Be proactive, suggesting alternatives to enhance the guest experience.
• Build strong working relationships with all hotel departments.
• Conduct daily shift briefings and communicate updates to the team.

Skills

Fluent English

Arabic advantageous

Organizational skills

Ability to work under pressure

Education

Bachelor's degree in Hospitality Management or similar

Tools

OPERA Cloud

Job description

Anantara Hotels & Resorts, Desert Islands Resort & Spa, part of Minor Hotels, seeks an experienced Front Office supervisor. The role focuses on guest satisfaction, product knowledge, and high service standards in a luxury setting.

Ideal candidates will have Middle East hotel experience (4-5 star) and supervisory Front Office background, plus strong English; Arabic is a plus. Applicants should be flexible with hours in a fast-paced environment.