Front Office Supervisor

Minor Hotels; Abu Dhabi; On-site; AED 98,000 - 142,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a Front Office/Guest Services professional for Desert Islands Resort & Spa by Anantara. The role focuses on delivering exceptional hospitality, managing check-in/out, and providing detailed information on facilities and activities at a remote island resort on one of Abu Dhabi's desert islands.

The successful candidate will maintain guest profiles, coordinate with all hotel departments, and upsell resort facilities while upholding Anantara brand standards and

Qualifications

• Previous experience in Front Office or Guest Services within hospitality.
• Strong communication and interpersonal abilities.
• Guest-focused mindset with ability to upsell and tailor recommendations.
• Excellent knowledge of hotel operations and front office procedures.
• Professional appearance and friendly personality.
• Ability to work independently and within a multicultural team.
• Willingness to live and work in a remote island resort.
• Flexibility to work shifts, weekends and public holidays.

Responsibilities

• Deliver warm, professional, personalized welcome to guests throughout their stay.
• Provide accurate information on facilities, room categories, rates, restaurants and activities.
• Manage check-in and check-out procedures accurately and efficiently.
• Proactively anticipate needs, handle inquiries and resolve complaints with follow-up.
• Maintain relationships with hotel departments for seamless guest services.
• Identify opportunities to enhance guest experience through recommendations and upselling.
• Maintain guest profiles, reservations, billing records and front office docs.
• Demonstrate effective communication and problem-solving with diverse guests and colleagues.
• Adhere to hotel policies, safety regulations, and service standards.
• Support operations in a remote island setting and coordinate with departments.

Skills

Guest service

Communication

Interpersonal skills

Problem-solving

Multitasking

Teamwork

Flexibility

Professional appearance

Job description

Job Description:

Job Location:

Desert Islands Resort & Spa by Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Demonstrated ability to deliver exceptional guest service, ensuring all guests receive a warm, professional and personalised welcome throughout their stay.
• Extensive knowledge of hotel facilities, room categories, rates, restaurants, recreational activities and resort services to provide accurate information and recommendations to guests.
• Effectively manage guest check-in and check-out procedures, ensuring accuracy, efficiency and compliance with hotel standards.
• Proactively anticipate guest needs, handle inquiries and resolve complaints professionally while ensuring timely follow-up and guest satisfaction.
• Maintain a strong working relationship with all hotel departments to ensure seamless coordination and delivery of guest services.
• Identify opportunities to enhance the guest experience through personalised recommendations, upselling and promoting resort facilities and activities.
• Ensure accurate maintenance of guest profiles, reservations, billing records and all relevant Front Office documentation.
• Demonstrate excellent communication, interpersonal and problem-solving skills when dealing with guests and colleagues from diverse cultural backgrounds.
• Maintain the highest standards of professional grooming, personal presentation and service etiquette in accordance with Anantara brand standards.
• Attend daily briefings, departmental meetings and training sessions to ensure continuous improvement in service delivery and operational knowledge.
• Adhere to hotel policies, procedures, health and safety regulations, and established service standards at all times.
• Demonstrate flexibility and adaptability when working in a remote island resort environment, supporting operational requirements and coordinating effectively with other departments.

Qualifications

• Previous experience in Front Office, Guest Services or a similar role within the hospitality industry.
• Strong communication and interpersonal skills, with a guest-focused attitude.
• Excellent customer service and problem-solving abilities.
• Good knowledge of hotel operations and Front Office procedures.
• Professional appearance with a positive and friendly personality.
• Ability to work independently and effectively within a multicultural team.
• Strong organisational skills with the ability to multitask and work under pressure.
• Flexibility to work shifts, weekends and public holidays as required.
• Willingness to live and work in a remote island resort environment.