Remote Customer Support Specialist

Core Code io; Abu Dhabi; On-site; AED 72,000 - 108,000; Full time

Job summary

Core Code io is seeking a Customer Support Agent to assist customers and resolve inquiries across email, chat, phone, and other channels. The role emphasizes clear communication, problem solving, and maintaining high customer satisfaction while working with remote teams.

The ideal candidate will be patient, organized, and proactive in identifying customer needs and providing timely, accurate solutions. English proficiency is preferred for English-speaking customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Strong attention to detail.
• Ability to multitask and prioritize customer requests.
• Ability to remain calm and professional with difficult customers.
• Familiar with CRM systems, ticketing platforms and digital tools.
• Able to learn new systems and processes quickly.
• Strong organizational and time-management skills.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide accurate information and clear solutions to customer questions and concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Escalate complex issues to the appropriate team.
• Follow up with customers to ensure concerns are addressed.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and communicate feedback to internal teams.
• Follow company policies, procedures and customer service standards.
• Maintain a positive, professional, customer-focused attitude.
• Collaborate with internal teams to resolve requests and improve the customer experience.

Skills

Verbal & written

Customer service

Active listening

Attention to detail

Multitasking

Calm under pressure

CRM proficiency

Learn new systems

Time management

Job description

Core Code io is seeking a Customer Support Agent to assist customers and resolve inquiries across email, chat, phone, and other channels. The role emphasizes clear communication, problem solving, and maintaining high customer satisfaction while working with remote teams.

The ideal candidate will be patient, organized, and proactive in identifying customer needs and providing timely, accurate solutions. English proficiency is preferred for English-speaking customers.