Remote Client Success Specialist

Core Code io; Abu Dhabi; On-site; AED 112,000 - 201,000; Full time

Job summary

Core Code io is seeking a proactive Client Support Specialist to deliver professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate communicates clearly, understands client needs, manages requests efficiently, and builds strong professional relationships while using CRM systems and ticketing platforms.

You will collaborate with multiple departments to resolve issues and maintain accurate records in a remote-friendly

Qualifications

• Excellent verbal and written communication skills.
• Strong client service and relationship-building skills.
• Strong problem-solving and critical-thinking abilities.
• Excellent active listening and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities.
• Ability to remain calm and professional when handling challenging situations.
• Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
• Strong follow-up and time-management skills.
• Ability to learn new systems and processes quickly.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Skills

Communication

Client service

Problem solving

Active listening

Attention to detail

Time management

Multitasking

Calm under pressure

Relationship building

Interpersonal skills

Tools

CRM systems

Ticketing platforms

Email

Chat

Job description

Core Code io is seeking a proactive Client Support Specialist to deliver professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate communicates clearly, understands client needs, manages requests efficiently, and builds strong professional relationships while using CRM systems and ticketing platforms.

You will collaborate with multiple departments to resolve issues and maintain accurate records in a remote-friendly