Remote Customer Support Associate (Entry-Level)

Tanqeeb; Abu Dhabi; On-site; AED 28,000 - 50,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and customer service训练

Full-time and part-time opportunities

Flexible scheduling for qualifying pos

Health, dental, and vision benefits

Job summary

Tanqeeb is seeking a friendly Remote Customer Support Agent in the UAE for an entry-level role. You will assist customers with routine questions, account information, service requests, and order inquiries via email and live chat in a fully remote environment.

No professional experience is required; training and ongoing support are provided. You will document interactions, manage tickets, and ensure a positive customer experience while working independently.

Qualifications

• High school diploma or equivalent.
• Basic computer and typing proficiency.
• Comfortable communicating through email and online chat.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer questions in a professional and courteous manner across email and chat.
• Update customer information and manage tickets with clear case notes.
• Follow established procedures to troubleshoot routine issues and provide next steps.
• Escalate complex issues to the appropriate team and ensure timely follow-up.
• Maintain accurate customer records and documentation in approved systems.

Skills

Customer focus

Communication

Active listening

Problem solving

Attention to detail

Organization

Patience

Adaptability

Dependability

Confidentiality

Education

High school diploma

Job description

Tanqeeb is seeking a friendly Remote Customer Support Agent in the UAE for an entry-level role. You will assist customers with routine questions, account information, service requests, and order inquiries via email and live chat in a fully remote environment.

No professional experience is required; training and ongoing support are provided. You will document interactions, manage tickets, and ensure a positive customer experience while working independently.