Remote Customer Service & Admin Support Specialist

Client of Pulse Media NL; Sharjah; Remote; AED 24,000 - 36,000; Full time

Job summary

Client of Pulse Media NL is seeking a friendly, organized Customer Service and Administrative Representative to join our remote support team. This entry-level role blends customer service with basic administrative duties and onboarding will be provided.

You will handle inquiries via email, chat, and phone, maintain records, update databases, schedule, and assist with daily operations while working independently in a remote environment.

Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and interpersonal skills.
• Strong attention to detail and accuracy.
• Basic knowledge of email, spreadsheets, and digital documents.
• Good organizational and time-management skills.
• Ability to follow established policies and procedures.
• Basic problem-solving and conflict-resolution abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, live chat, phone and approved communication channels.
• Provide accurate information about company products, services, accounts and procedures.
• Assist customers with routine questions, concerns and service requests.
• Maintain friendly, professional and respectful communication.
• Guide customers through standard processes and basic troubleshooting steps.
• Follow up on pending inquiries when required.
• Refer complex or unresolved concerns to the appropriate team.
• Perform routine administrative and clerical assignments.
• Prepare and update forms, spreadsheets, reports and internal documents.
• Assist with managing shared inboxes and administrative correspondence.
• Organize digital records, contact lists and office resources.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Time management

Remote work

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Google Sheets

CRM systems

Job description

Client of Pulse Media NL is seeking a friendly, organized Customer Service and Administrative Representative to join our remote support team. This entry-level role blends customer service with basic administrative duties and onboarding will be provided.

You will handle inquiries via email, chat, and phone, maintain records, update databases, schedule, and assist with daily operations while working independently in a remote environment.