Remote Customer Support Associate

Client of Pulse Media NL; Sharjah; Remote; AED 45,000 - 67,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Ongoing support

Friendly team

Job summary

Client of Pulse Media NL is seeking a friendly, reliable Customer Service Representative to join our remote support team. This entry-level role handles inquiries via email, chat, and phone, provides accurate information, and aims to ensure a positive customer experience through professional communication.

Recent graduates and career changers are encouraged to apply. Comprehensive onboarding and ongoing support will be provided to help you develop essential skills in a supportive, remote-first

Qualifications

• Basic written and verbal communication skills.
• Willingness to learn and adapt in a remote setting.
• Ability to follow established policies and procedures.

Responsibilities

• Respond to customer inquiries via email, chat, phone.
• Provide accurate information about products, services, and procedures.
• Update customer records and manage support tickets.
• Guide customers through standard processes and troubleshooting steps.
• Escalate complex issues when needed and maintain documentation.

Skills

Customer service

Written communication

Verbal communication

Active listening

Multitasking

Time management

Education

High school diploma / GED

Tools

CRM

Ticketing system

MS Office / Google Workspace

Email tools

Job description

Client of Pulse Media NL is seeking a friendly, reliable Customer Service Representative to join our remote support team. This entry-level role handles inquiries via email, chat, and phone, provides accurate information, and aims to ensure a positive customer experience through professional communication.

Recent graduates and career changers are encouraged to apply. Comprehensive onboarding and ongoing support will be provided to help you develop essential skills in a supportive, remote-first