Remote Customer Service & Admin Specialist

Client of Pulse Media NL; Dubai; Remote; AED 78,000 - 123,000; Full time

Job summary

Client of Pulse Media NL is seeking a friendly, organized entry-level Customer Service & Administrative Representative to join our remote support team. This role blends customer service duties with essential administrative tasks and offers comprehensive onboarding.

You will respond to inquiries, update databases, manage tickets and documents, and support daily operations from a remote environment. No prior professional experience required; strong communication and reliability are valued.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Basic computer and typing proficiency.
• Friendly, patient, and customer-focused attitude.
• Good listening and interpersonal skills.
• Basic knowledge of email, spreadsheets, and digital documents.
• Ability to follow established policies and procedures.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, live chat, phone and approved communication channels.
• Provide accurate information about company products, services, accounts and procedures.
• Assist customers with routine questions, concerns and service requests.
• Maintain friendly, professional and respectful communication.
• Guide customers through standard processes and basic troubleshooting steps.
• Follow up on pending inquiries when required.
• Refer complex or unresolved concerns to the appropriate team.
• Support a positive and consistent customer experience.

Skills

Strong written and verbal comms

Attention to detail

Organizational skills

Independent remote work

Customer service mindset

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Google Sheets

CRM software

Job description

Client of Pulse Media NL is seeking a friendly, organized entry-level Customer Service & Administrative Representative to join our remote support team. This role blends customer service duties with essential administrative tasks and offers comprehensive onboarding.

You will respond to inquiries, update databases, manage tickets and documents, and support daily operations from a remote environment. No prior professional experience required; strong communication and reliability are valued.