Remote Customer Service & Admin Specialist

Client of Pulse Media NL; Ajman; Remote; AED 36,000 - 60,000; Full time

Job summary

Client of Pulse Media NL is seeking a friendly, organized and detail-oriented Customer Service and Administrative Representative to join our remote support team. This entry-level position combines customer service responsibilities with general administrative support, providing a strong onboarding experience and ongoing guidance in a fully remote environment.

The successful candidate communicates professionally, enjoys helping others, and can manage assigned tasks independently.

Qualifications

• High school diploma or equivalent required; basic computer and typing proficiency.
• Strong written and verbal communication skills with a friendly, patient attitude.
• Ability to follow policies and maintain confidentiality in a remote work setting.
• Comfort with data entry, recordkeeping, and basic problem solving.

Responsibilities

• Respond to customer inquiries via email, live chat, phone and approved channels.
• Maintain accurate records, databases, and documentation; support scheduling and filing.
• Manage customer tickets and ensure timely updates and resolutions.
• Collaborate with remote team to ensure smooth daily operations and service quality.

Skills

Strong communication

Detail oriented

Organizational skills

Remote work

Typing proficiency

Education

High school diploma or equivalent

Tools

Microsoft Excel

Google Sheets

CRM basics

Job description

Client of Pulse Media NL is seeking a friendly, organized and detail-oriented Customer Service and Administrative Representative to join our remote support team. This entry-level position combines customer service responsibilities with general administrative support, providing a strong onboarding experience and ongoing guidance in a fully remote environment.

The successful candidate communicates professionally, enjoys helping others, and can manage assigned tasks independently.