Remote Customer Care Specialist - Laptop + 401(k)

Tanqeeb; Abu Dhabi; Remote; AED 56,000 - 89,000; Full time

Benefits offered by this job

Retirement matching

Company laptop

Paid parental leave

Mental health days

Co-working space allowance

Job summary

Tanqeeb is seeking a Remote Customer Care Associate to deliver friendly, efficient, and knowledgeable support to customers across channels. This remote position offers flexibility and the opportunity to work with a diverse team from anywhere in the UAE and beyond.

You will handle inquiries, guide customers through processes, log interactions, and collaborate on escalations, ensuring a positive experience at every touchpoint.

Qualifications

• Excellent written and spoken communication skills.
• Previous customer service experience preferred.
• Comfortable working remotely with minimal supervision.
• Patient, empathetic problem-solving approach.
• Basic computer skills and familiarity with support tools.

Responsibilities

• Respond promptly to customer questions and concerns.
• Guide customers through processes, products, or services.
• Log and track interactions in the support system.
• Work with the team on escalated cases.
• Contribute to a positive experience at every touchpoint.

Skills

Written communication

Verbal communication

Customer service

Remote work

Problem-solving

Job description

Tanqeeb is seeking a Remote Customer Care Associate to deliver friendly, efficient, and knowledgeable support to customers across channels. This remote position offers flexibility and the opportunity to work with a diverse team from anywhere in the UAE and beyond.

You will handle inquiries, guide customers through processes, log interactions, and collaborate on escalations, ensuring a positive experience at every touchpoint.