Remote Customer Support Specialist

Tanqeeb; Dubai; On-site; AED 33,000 - 47,000; Full time

Benefits offered by this job

Fully remote work environment

Entry-level compensation

Paid onboarding & training

Full-time and part-time opportunities

Flexible scheduling

Health benefits

Job summary

Tanqeeb is seeking a friendly, dependable Remote Customer Support Agent to assist customers with routine questions, account information, service requests, and order inquiries from a remote location. This entry-level role welcomes recent graduates and career changers and provides training and ongoing support.

You will respond via email and live chat, document interactions, and use approved resources to resolve routine issues.

Qualifications

• High school diploma or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication.
• Ability to work remotely with minimal supervision.
• Willingness to learn new software.
• No prior professional experience required.

Responsibilities

• Respond to customer questions in a professional and courteous manner.
• Handle routine account, product, service, or order inquiries.
• Provide accurate information using approved resources.
• Escalate complex issues to the appropriate team.
• Document interactions and maintain accurate records.
• Manage email and live chat conversations.
• Update customer profiles and records.
• Follow procedures and timelines for case resolution.

Skills

Customer service mindset

Clear communication

Active listening

Problem solving

Attention to detail

Organization

Time management

Remote work readiness

Typing speed

Education

High school diploma

Tools

Email & chat platforms

CRM or ticketing systems

Ticket management

Microsoft Office

Google Workspace

Job description

Tanqeeb is seeking a friendly, dependable Remote Customer Support Agent to assist customers with routine questions, account information, service requests, and order inquiries from a remote location. This entry-level role welcomes recent graduates and career changers and provides training and ongoing support.

You will respond via email and live chat, document interactions, and use approved resources to resolve routine issues.