Customer Support Specialist — Delight & Resolve Customers

Tanqeeb; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

Tanqeeb is seeking a friendly, customer-focused Customer Service Representative to deliver professional assistance and ensure a positive experience for every customer in the UAE market.

Key responsibilities include handling inquiries via phone, email, and chat, understanding needs, and coordinating with internal teams to resolve issues while maintaining accurate records and clear policy guidance.

Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Understand customer needs and provide accurate information about products or services.
• Handle customer requests, complaints, and service concerns professionally.
• Maintain accurate records of customer interactions and requests.
• Coordinate with relevant departments to resolve customer issues.
• Follow up with customers to ensure their concerns are properly addressed.
• Provide clear information regarding procedures, services, and company policies.
• Build positive relationships with customers through professional communication.

Job description

Tanqeeb is seeking a friendly, customer-focused Customer Service Representative to deliver professional assistance and ensure a positive experience for every customer in the UAE market.

Key responsibilities include handling inquiries via phone, email, and chat, understanding needs, and coordinating with internal teams to resolve issues while maintaining accurate records and clear policy guidance.