Tech-Savvy Customer Experience Specialist

Tanqeeb; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Tanqeeb, based in Dubai, is seeking a Customer Service Agent with BPO experience to handle inquiries across phone, email, and chat. The ideal candidate will uphold quality standards, respond promptly, and maintain customer satisfaction in a technology-focused organization.

The role requires strong communication skills, proficiency with CRM/ticketing tools, and the ability to thrive in a fast-paced environment. Candidates should be customer-focused and comfortable meeting performance targets.

Qualifications

• Minimum 2 years of UAE customer service experience.
• Experience in BPO or contact center preferred.
• Strong written and verbal English communication.
• Proficient in using CRM and ticketing platforms.
• Able to handle high-volume customer interactions.

Responsibilities

• Handle customer inquiries and provide accurate, timely, and professional assistance.
• Respond to customer concerns via phone, email, chat, and other channels.
• Resolve customer issues efficiently while maintaining a positive experience.
• Follow established customer service procedures and escalation processes.
• Investigate concerns and coordinate with internal teams for solutions.
• Maintain accurate records of interactions and resolutions.
• Follow up on unresolved issues and ensure timely closure.
• Escalate complex cases to the appropriate department.
• Meet service level, response time, quality, productivity, and satisfaction targets.
• Handle complaints professionally and work toward resolutions.
• Identify recurring issues and provide feedback to relevant teams.
• Maintain product/service knowledge to assist customers.
• Ensure confidentiality and professionalism in all interactions.
• Participate in team meetings and training.

Skills

Typing speed 40 WPM

English communication

CRM systems

Customer service

Multitasking

Problem solving

FinTech knowledge

Tools

CRM systems

Ticketing systems

Microsoft Office

Job description

Tanqeeb, based in Dubai, is seeking a Customer Service Agent with BPO experience to handle inquiries across phone, email, and chat. The ideal candidate will uphold quality standards, respond promptly, and maintain customer satisfaction in a technology-focused organization.

The role requires strong communication skills, proficiency with CRM/ticketing tools, and the ability to thrive in a fast-paced environment. Candidates should be customer-focused and comfortable meeting performance targets.