Remote Contact Center Team Lead – Arabic/English

Concentrix; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader for its Contact Center. In this role, you will lead a dedicated team of advisors, ensuring exceptional customer service and support. You will be responsible for coaching, motivating, and developing your team while managing daily operations and performance metrics. This position offers the opportunity to foster a positive work environment and drive continuous improvement through innovative practices. If you're passionate about customer service and team leadership, this is the perfect opportunity to make a significant impact.

Qualifications

• 1+ years of experience in Customer Service within a BPO setting.
• Bilingual English (B2+) and native Arabic speaker.

Responsibilities

• Lead and motivate a team of 15+ contact center advisors.
• Manage daily operations and performance metrics.

Skills

Customer Service

Leadership

Communication Skills

Interpersonal Skills

Analytical Skills

Education

Bachelor's Degree (preferred)

Combination of education and experience

Tools

Software Applications

Phone Systems

Job description

An established industry player is seeking a dynamic Team Leader for its Contact Center. In this role, you will lead a dedicated team of advisors, ensuring exceptional customer service and support. You will be responsible for coaching, motivating, and developing your team while managing daily operations and performance metrics. This position offers the opportunity to foster a positive work environment and drive continuous improvement through innovative practices. If you're passionate about customer service and team leadership, this is the perfect opportunity to make a significant impact.