Remote Care Support Specialist — Insurance & Billing

Remotedxb; Dubai; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

No cost access to therapy through Grow

Retirement savings programs and equity

Flexible time off, holidays, Winter

Parental leave and new child stipend

Wellness and development stipend

Home office and meal benefits

Job summary

Grow Therapy is seeking a Customer Support Specialist to troubleshoot issues raised by Clients and Therapists via Phone and Live Chat, and to educate customers on the Grow Therapy platform. You will dig deep to identify root causes, partner with Product teams to improve the platform, and serve as a customer advocate to ensure Clients and Therapists feel supported.

The role requires one year of insurance experience, knowledge of ICD-10/CPT codes, and comfort working remotely with a metrics-driven

Qualifications

• One year of insurance experience across multiple commercial and government payers.
• Strong knowledge of medical terminology, ICD-10/CPT codes.
• Experience working within Claim MD or Availty verifying benefits and reading EOBs.
• Experience working within various payer portals.
• Ability to work independently and remotely.
• Comfortable meeting quantitative metrics.

Responsibilities

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
• Dig deep into problems to identify root causes and work with Product teams to improve the platform.
• Assist and educate customers on the Grow Therapy platform.
• Serve as a customer advocate to ensure Clients and Therapists feel supported.

Skills

Medical terminology

ICD-10/CPT codes

Root cause analysis

Remote work

Job description

Grow Therapy is seeking a Customer Support Specialist to troubleshoot issues raised by Clients and Therapists via Phone and Live Chat, and to educate customers on the Grow Therapy platform. You will dig deep to identify root causes, partner with Product teams to improve the platform, and serve as a customer advocate to ensure Clients and Therapists feel supported.

The role requires one year of insurance experience, knowledge of ICD-10/CPT codes, and comfort working remotely with a metrics-driven