Virtual Customer Service Agent

applydubaijob.com; Dubai; On-site; AED 101,000 - 116,000; Full time

Benefits offered by this job

Insurance coverage

401(k)

Maternity leave

EAP

Job summary

Confidential is seeking a Virtual Customer Service Agent to provide remote administrative support for a physical therapy practice. You will serve as the primary contact for patients, manage electronic appointment books, verify insurance, and handle billing paperwork.

This role requires a high school diploma, proficiency with MS Office and EMR systems, strong communication, and strict data privacy. A reliable home workspace and high-speed internet are essential.

Qualifications

• High School Diploma or equivalent; background in customer care or medical administration.
• Proficiency with MS Word/Excel; experience with EMR software and medical portals.
• Strong patient relations, phone communication, insurance verification, and data accuracy.

Responsibilities

• Deliver virtual assistance to patients and handle inquiries and calls.
• Manage electronic appointment scheduling, registration, data entry, and file updates.
• Verify insurance benefits and coverage details.
• Manage charts and digital medical records, fax communications, and filing.
• Process charge tickets, maintain payment records, and daily reporting.
• Maintain strict data privacy across EMR and billing records.

Skills

Customer service

Phone communication

Data entry

Medical office support

Time management

Patient relations

Education

High School Diploma or equivalent

Tools

MS Office

EMR systems

Job description

Job Title: Virtual Customer Service Agent

Company: Confidential

Location: United States

Employment Type: Full Time

Salary: $20 – $23 per hour

Candidate Prerequisites: Customer Service, Medical Front Office, or Virtual Assistant Experience | Proficiency in EMR Systems & MS Office | Expertise in Insurance Verification & Patient Scheduling | Reliable Home Workspace & High-Speed Internet

Position Overview A healthcare provider specializing in physical therapy is recruiting a Virtual Customer Service Agent to execute remote administrative duties and patient care support. The position acts as the primary contact point for patients, managing electronic appointment books, verify insurance coverage, handle billing paperwork, and update electronic medical records.

Core Responsibilities

• Deliver virtual assistance to patients while handling incoming inquiries and phone communications.
• Execute electronic patient scheduling, registration, data entry, and file updates.
• Validate patient information, verify insurance benefits, and cross-check coverage details.
• Manage physical therapy charts, digital medical records, fax communications, and document filing.
• Process charge tickets, handle payment collection records, and complete daily payment reporting.
• Preserve strict data privacy standards across all electronic medical record entries and financial records.

Skills & Qualifications

• Education & Work Background: High School Diploma or equivalent; background in customer care, medical office support, administrative operations, or remote assistance.
• Technical Proficiency: Working knowledge of Microsoft Word and Excel; experience with Electronic Medical Record (EMR) software and medical administration portals.
• Key Skills: Patient relations, phone communication, insurance verification, time management, and detailed record management.

What We Offer

• Comprehensive medical, vision, and dental insurance coverage.
• 401(k) retirement savings plan and disability insurance.
• Paid maternity leave and Employee Assistance Program (EAP) access.
• Career advancement support and corporate employee discount programs.