Remote Healthcare Admin & Patient Scheduling Pro

applydubaijob.com; Dubai; On-site; AED 101,000 - 116,000; Full time

Benefits offered by this job

Insurance coverage

401(k)

Maternity leave

EAP

Job summary

Confidential is seeking a Virtual Customer Service Agent to provide remote administrative support for a physical therapy practice. You will serve as the primary contact for patients, manage electronic appointment books, verify insurance, and handle billing paperwork.

This role requires a high school diploma, proficiency with MS Office and EMR systems, strong communication, and strict data privacy. A reliable home workspace and high-speed internet are essential.

Qualifications

• High School Diploma or equivalent; background in customer care or medical administration.
• Proficiency with MS Word/Excel; experience with EMR software and medical portals.
• Strong patient relations, phone communication, insurance verification, and data accuracy.

Responsibilities

• Deliver virtual assistance to patients and handle inquiries and calls.
• Manage electronic appointment scheduling, registration, data entry, and file updates.
• Verify insurance benefits and coverage details.
• Manage charts and digital medical records, fax communications, and filing.
• Process charge tickets, maintain payment records, and daily reporting.
• Maintain strict data privacy across EMR and billing records.

Skills

Customer service

Phone communication

Data entry

Medical office support

Time management

Patient relations

Education

High School Diploma or equivalent

Tools

MS Office

EMR systems

Job description

Confidential is seeking a Virtual Customer Service Agent to provide remote administrative support for a physical therapy practice. You will serve as the primary contact for patients, manage electronic appointment books, verify insurance, and handle billing paperwork.

This role requires a high school diploma, proficiency with MS Office and EMR systems, strong communication, and strict data privacy. A reliable home workspace and high-speed internet are essential.