Remote Customer Support & Billing Specialist

Pavago; United Arab Emirates; On-site; AED 146,896 - 238,707; Full time

Job summary

Pavago is seeking a Remote Customer Support Specialist to manage customer cases, resolve issues efficiently, and provide an exceptional support experience. This full-time role operates during U.S. business hours and offers the chance to take ownership of customer satisfaction, collaborating with various teams to ensure quick resolutions.

The ideal candidate will have at least 2 years of experience in customer support or service roles, proficiency in CRM tools like Salesforce, and excellent communication skills, helping to enhance the efficiency of customer interactions and overall satisfaction.

Qualifications

• 2+ years in customer support, customer success, or service roles.
• Experience with CRM tools, preferably Salesforce.
• Strong experience with case management and issue resolution.

Responsibilities

• Create and manage cases in Salesforce and ensure full visibility.
• Assess urgency of requests and prioritize cases based on impact.
• Respond to customers within 24 hours or less.
• Work closely with service and installation teams.
• Handle billing inquiries and assist with resolving discrepancies.
• Investigate recurring issues and document findings.

Skills

Customer support experience

CRM tools (preferably Salesforce)

Issue resolution

Written and verbal English communication

Analytical and problem-solving skills

Attention to detail

Ability to manage multiple cases

Familiarity with billing processes

Job description

Pavago is seeking a Remote Customer Support Specialist to manage customer cases, resolve issues efficiently, and provide an exceptional support experience. This full-time role operates during U.S. business hours and offers the chance to take ownership of customer satisfaction, collaborating with various teams to ensure quick resolutions.

The ideal candidate will have at least 2 years of experience in customer support or service roles, proficiency in CRM tools like Salesforce, and excellent communication skills, helping to enhance the efficiency of customer interactions and overall satisfaction.