Relationship Banking Specialist

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a customer service professional to support Relationship Managers, handle after-sales needs, and educate business banking clients on products and services. The role involves preparing credit applications, ensuring documentation complies with policies, and coordinating with credit-risk, legal, operations, and Trade finance to ensure smooth processing.

The ideal candidate has at least 3 years in customer service, strong communication skills, and a

Qualifications

• Specialist Skills / Technical Knowledge Required: Product knowledge, Communication and computer skills, Customer service oriented, Cross selling skills, Problem solving.
• Previous experience: Minimum 3 years in Customer Service.

Responsibilities

• Support RMs in services.
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services (IVR, Online banking, Call Center, Cash management).
• Prepare credit applications – analyze financial statements and prepare for approval.
• Ensure documentation for credit proposals is complete with sufficient collateral.
• Liaise with internal departments for quick turnaround of transactions.
• Verify that approved credit lines are valid and available for clients.

Skills

Product knowledge

Communication skills

Customer service oriented

Cross selling skills

Problem solving

Job description

ADIB - Abu Dhabi Islamic Bank is seeking a customer service professional to support Relationship Managers, handle after-sales needs, and educate business banking clients on products and services. The role involves preparing credit applications, ensuring documentation complies with policies, and coordinating with credit-risk, legal, operations, and Trade finance to ensure smooth processing.

The ideal candidate has at least 3 years in customer service, strong communication skills, and a