Customer Relations & Banking Operations Leader

ADIB; Abu Dhabi; On-site; AED 112,000 - 223,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a competent retail banking professional in Abu Dhabi to handle deposit and finance account documentation and inquiries, while ensuring KYC and regulatory compliance with Central Bank instructions. You will liaise with customers to explain products and services and support cross selling.

The role also entails opening and closing deposit accounts, supervising subordinates with training and appraisal, assisting with monthly budget tracking and responses to internal

Qualifications

• Experience with retail banking products and services.
• Knowledge of UAE banking regulations and Central Bank instructions.
• Familiarity with KYC policies and risk controls.
• Sales, training and staff management experience.
• Strong computer skills.

Responsibilities

• Handle deposit and finance account documentation and inquiries
• Open and close deposit accounts, observing KYC policies and Central Bank instructions
• Sell and cross-sell ADIB products and promote the bank's image
• Manage subordinates, including training and appraisal
• Support monthly budget tracking and internal audit responses
• Comply with key operational controls and policies

Skills

Sales experience

Training skills

Management abilities

Knowledge of retail banking

Tools

Computer skills

Job description

Abu Dhabi Islamic Bank is seeking a competent retail banking professional in Abu Dhabi to handle deposit and finance account documentation and inquiries, while ensuring KYC and regulatory compliance with Central Bank instructions. You will liaise with customers to explain products and services and support cross selling.

The role also entails opening and closing deposit accounts, supervising subordinates with training and appraisal, assisting with monthly budget tracking and responses to internal