Branch Relationship Specialist - Banking Service

AimGulf; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking a Relationship Officer – Branches in Dubai to manage deposits, customer inquiries and complaints, ensuring compliance and high service standards. You will coordinate with multiple departments, cross-sell ADIB products, and drive monthly targets from a customer-centric perspective.

The role requires strong knowledge of UAE banking regulations, Central Bank standards, and retail banking processes, with a focus on delivering a warm, professional customer

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Sales skills

Responsibilities

• Handle inquiries related to deposit accounts for home finance customers.
• Close Home Finance customer complaints and ensure customer satisfaction.
• Maintain TAT adherence and strive to exceed customer expectations.
• Keep Home finance customers informed on the status of their query.
• Coordinate with other departments professionally.
• Provide service skills support and coach colleagues; participate in reviews.
• Ensure compliance with bank policies and day-to-day procedures.

Skills

Retail banking knowledge

Credit & operational policies

UAE banking regulations

Central Bank regulations

Competitor awareness

Service standards

Sales skills

Job description

Abu Dhabi Islamic Bank (ADIB) is seeking a Relationship Officer – Branches in Dubai to manage deposits, customer inquiries and complaints, ensuring compliance and high service standards. You will coordinate with multiple departments, cross-sell ADIB products, and drive monthly targets from a customer-centric perspective.

The role requires strong knowledge of UAE banking regulations, Central Bank standards, and retail banking processes, with a focus on delivering a warm, professional customer