Client Relationship & Credit Support Specialist

ADIB - Abu Dhabi Islamic Bank

Dubai

On-site

AED 1 - 2

Full time

3 days ago

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Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a customer service professional to support relationship managers and business banking clients. You will assist in service delivery, educate clients on IVR, online banking, call center, and cash management, and help prepare reports and documentation.

In this role you will analyze financial statements for credit proposals, coordinate with risk, legal, operations and trade finance teams, and ensure compliance with policies while maintaining excellent

Qualifications

Product knowledge is required.
Strong communication and computer skills for banking tools.
Customer service orientation to handle inquiries professionally.
Ability to cross-sell additional bank products.
Strong problem-solving abilities to resolve client issues.

Responsibilities

Assist Relationship Managers in delivering services to clients.
Attend after-sales service needs and requirements.
Educate business banking clients about IVR, online banking, call center, and cash management.
Prepare high-quality call reports that are informative, presentable, conclusive, professional, and comprehensive.
Prepare credit applications by analyzing financial statements for approvals and ensure CA’s for new clients and renewals are correctly prepared.
Coordinate with credit-risk, legal, operations, and trade finance for smooth processing.
Ensure approved credit lines are valid and accessible to clients.
Verify and inspect hypothecated/pledged inventory and assets to minimize risk.
Maintain high-standard service and respond promptly to customer calls.
Adhere to bank financing policy and report any exceptions.