Regional Operations Specialist

Richemont; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury goods company based in Dubai seeks a Regional Operations Specialist to enhance operational excellence and enable network sales growth. The role demands exceptional customer service skills, prior SAP experience, and effective communication abilities. Candidates should hold a Bachelor's degree in Business or Industrial Engineering and be proficient in Excel. This position promises career growth in an energizing environment committed to excellence and innovation.

Benefits

Career growth opportunities

Collaborative work environment

Strong sense of community

Qualifications

• BA's degree required.
• Prior SAP experience necessary.
• Strong Office skills, particularly in Excel.
• Highly organized and rigorous.
• Action-oriented and results-driven.
• Fluent in English with great communication skills.
• Able to adapt to change and ad hoc requests.

Responsibilities

• Enable network sales growth via excellent customer service.
• Maintain operational excellence and optimize flows.
• Monitor shipment schedules and ensure timely deliveries.
• Manage stock availability, replenishment, and movements.
• Assist with invoicing strategies and claims management.
• Communicate product shortages and updates to partners.

Skills

Customer service expertise

Excellent communication

SAP experience

Proficient in Excel

Team player

Organizational skills

Results-oriented

Pragmatic and agile

Education

Bachelor's degree in Business or Industrial Engineering

Tools

SAP

Office (Excel)

Job description

Reference code: JR122845

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

Regional Operations Specialist

As the Regional Operations Specialist, your main mission is to enable our network sales growth through exceptional customer service, to enhance operational excellence, and to optimize flows and maximize inventory availability.

In this role, you will be the front line to our partners and boutiques who operate in more than 26 cross-border countries with a turnover portfolio of more than 1 billion EUR of all Cartier products categories.

Exceptional Customer Service

• Represent Cartier Operations through excellent communication and collaboration with partners.
• Be the main contact for every matter related to stock availability, replenishment, returns and stock movements.
• Respond to boutiques and partner’s inquiries within the respected 48H KPI.

Operational Excellence

• Ensure the best delivery lead times of orders in collaboration with HQ, Warehouse, Finance, and many departments.
• Monitor shipment schedules, raise any risk and work closely with HQ for Leadtime optimization.
• Ensure that novelties are dispatched on a timely matter and as per the launch plan.
• Ensure reliability of the replenishment systems (proper integration of orders for Invoicing).
• Close collaboration with SAP key user to follow on the solution of the incidents raised.
• Challenge the operational status quote for process optimization.
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Efficient Sales Administration

• Execute invoicing strategies, rebalancing and returns operations on a timely and accurate matter.
• Manage the claims for short pack/overpack or serial number discrepancy.
• Ensure accuracy of end-to-end operations (SAP related: Delivery blocks, priorities of orders, GI dates).
• Monitor and manage the back‑orders portfolio on a regular basis.
• Be a Key User of our internal systems and train existing end users & new joiners.

Stock Oversight

• Understand products situation and communicate with the partners about critical shortages and stock updates.
• Alert the managers, partners, commercial and Supply on any critical shortages and specific requests from the boutiques and partners.
• Monitor the sell through of firm orders and raise alert.

WHAT WE ARE LOOKING FOR

• You hold a BA’s degree in Business or industrial engineering.
• You have prior SAP experience and knowledge.
• You have good knowledge of Office (Particularly Excel) and are comfortable with different and new IT tools.
• You are a real team player, highly organized and rigorous.
• You are action and results-oriented.
• You have great communication skills and are fluent in English.
• You are pragmatic and agile when faced with change or ad hoc requests.

WHAT WE OFFER

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive. We empower individual talents, united by a shared commitment to excellence, inspired by the world’s diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences. We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity. We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging. Join us at Cartier, a place like no other, forever moving forward.

YOUR JOURNEY WITH US

If your application is selected, you will receive an introductory call from a member of our Talent team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Regional Operations and HR Team as part of a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

Take your next step with Cartier, we look forward to hearing from you!