Recreation Manager at InterContinental Fujairah Resort

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in the UAE is seeking a Recreation Manager to lead and manage its recreation and fitness operations, ensuring exceptional guest experiences and financial performance. The ideal candidate will have a degree in Leisure Management, along with significant leadership experience in a luxury setting. Responsibilities include overseeing recreational facilities, managing departmental budgets, and fostering a vibrant team culture. This role offers competitive pay and benefits within a dynamic work environment.

Benefits

Competitive pay

Room to Belong

Opportunity to work with talented people

Qualifications

• 3 to 5 years leadership experience in a luxury recreation facility.
• Experience in pre-opening operations.
• Ability to create memorable guest experiences.

Responsibilities

• Lead and manage recreation and fitness operations.
• Prepare and monitor departmental business plans and budgets.
• Ensure exceptional maintenance of recreation facilities.

Skills

Leadership

Financial Management

Guest Service

Education

Bachelor’s degree or higher

Qualifications in Leisure Management

Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

As a Recreation Manager you will be Responsible for leading and managing the resort’s luxury recreation and fitness operations, including pools, beach, and health club. The role ensures exceptional guest experiences, effective financial performance, and a motivated, well-trained team. Acts as a visionary leader who creates memorable, personalized experiences while maintaining InterContinental Hotels & Resorts® brand standards and operational excellence.

At InterContinental Hotels & Resorts®, we aim to create distinctive luxury experiences where guests feel special, cosmopolitan, and genuinely cared for. This role is responsible for establishing, leading, and directing a comprehensive luxury recreation and fitness operation within a resort setting away from the city, ensuring exceptional guest experiences while achieving financial, operational, and people objectives.

The role requires a visionary leader who takes ownership, anticipates guest needs, and creates memorable moments through thoughtful service, creativity, and operational excellence.

Key Responsibilities

Financial Returns

• Prepare, manage, and monitor the departmental business plan and budget with measurable targets in line with hotel objectives.
• Coordinate closely with Sales & Marketing to effectively promote recreation, fitness, and wellness products and services.
• Monitor financial performance, analyze variances against budget, and implement corrective actions where required.
• Develop and implement systems to ensure optimal and efficient use of departmental resources.
• Establish procedures to track, control, and report departmental operating costs.
• Prepare accurate and timely financial and performance reports.
• Ensure integrity and accuracy in all point-of-sale operations and financial transactions.

People Management

• Operate within the company’s Human Resource Management System to ensure a productive, motivated, and engaged team.
• Plan staffing requirements and manage recruitment in line with company policies and guidelines.
• Design and deliver comprehensive orientation and onboarding programs for new colleagues.
• Develop, maintain, and enforce guest-focused departmental standards, policies, and procedures.
• Conduct training needs analysis and design, implement, and deliver relevant training programs.
• Identify high-potential colleagues and actively support their professional development.
• Plan and manage bonus, commission, and incentive schemes in alignment with hotel standards and marketing budgets.
• Maintain remuneration structures aligned with financial and business objectives.
• Maintain accurate training records for all team members.
• Conduct probation reviews and formal performance appraisals in accordance with company guidelines.
• Coach, counsel, and discipline colleagues constructively to enhance performance and engagement.
• Approve leave requests while balancing operational requirements and business fluctuations.
• Foster open communication and positive working relationships across departments.

Guest Experience

• Ensure exceptional setup, maintenance, and operation of all recreation facilities including pools, beach, and health club.
• Deliver attentive, personalized, and prompt service at all times to exceed guest expectations.
• Design and implement creative, engaging, and value-added recreational activities for resort guests.
• Source and manage external entertainment and activity providers to offer unique experiences that differentiate the resort from competitors.
• Personally engage with guests by responding promptly and professionally to requests and feedback.
• Follow up to ensure guest satisfaction and proactively enhance services based on guest feedback.

Accountability

• Provide visionary leadership and overall accountability for the resort’s recreation operations.
• Ensure the delivery of a healthy, enjoyable, and memorable experience for all resort guests and visitors.
• Uphold InterContinental Hotels & Resorts® brand standards while driving innovation and excellence across all recreation services.

Qualifications and Requirements

• Bachelor’s degree / higher education qualification
• Qualifications in Leisure Management from a reputable institute
• 3 to 5 years leadership, pre-opening experience of a luxury recreation facility of a five-star resort

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.