Recovery Agent - Car Rental

Milele; Dubai Emirate; On-site; AED 89,000 - 134,000; Full time

Job summary

Milele is seeking a Recovery Agent in Dubai to manage traffic fines, overdue payments, and compliance with UAE regulations. You will collaborate with Recovery Lead, Sales, Fleet and Finance to support leasing and rental operations.

Key tasks include tracking fines, resolving disputes, issuing reminders, and ensuring accurate invoicing in Odoo. Strong organizational, communication, and customer-focused skills are essential for success.

Qualifications

• Bachelor's degree or diploma in Business, Finance, Operations or related field.
• 1–3 years in collections, recovery, operations or customer service.
• Basic knowledge of UAE traffic procedures is a plus, with full training provided.

Responsibilities

• Manage daily traffic fine tracking with Dubai Police and RTA portals.
• Review pending and disputed fines, verify records, and follow up with customers for timely clearance.
• Send Amber Alert notifications for outstanding fines or dues.
• Follow up on overdue rental and LTO payments; escalate as needed.
• Coordinate with Finance to confirm payments and accurate invoicing in Odoo.

Skills

Organizational skills

Communication skills

Customer-focused

Education

Bachelor's degree or diploma in Business, Finance, Operations

Tools

Odoo

ERP systems

Job description

About The Role

As a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.

What You'll Do

• Download and update daily traffic fine details from the Dubai Police and RTA websites, keeping the master tracker accurate and current
• Review pending and disputed fines, verify records, and follow up with customers to ensure timely clearance
• Send morning and evening Amber Alert notifications and reminders to customers with outstanding fines or dues
• Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead as needed
• Action vehicle blocking/unblocking requests for non-compliant customers as directed, communicating clearly throughout
• Create purchase orders and coordinate with Finance to confirm payments received and ensure accurate invoicing in Odoo
• Maintain up-to-date tracker sheets reflecting fine and payment status
• Respond to customer queries related to fines and recoveries with professionalism and urgency

What We're Looking For

• Strong organizational skills and attention to detail, with the ability to manage multiple cases at once
• Comfortable working with Microsoft Office and ERP/tracking systems (Odoo or similar); willing to learn RTA/Dubai Police portals
• Good communication skills in English (Arabic or Hindi/Urdu a plus), with a customer-friendly, solution-focused approach
• Ability to stay calm and effective under pressure with time-sensitive, high-volume tasks
• A team player who takes ownership and follows through on open items

Qualifications & Experience

• Bachelor's degree or diploma in Business, Finance, Operations or a related field (or equivalent practical experience)
• 1–3 years of experience in collections, recovery, operations or customer service — experience in car rental, leasing or automotive is an advantage
• Basic knowledge of UAE traffic procedures is a plus, but full training will be provided