Car Rental Recovery & Compliance Specialist

Milele; Dubai; Presencial; AED 89.000 - 134.000; Jornada completa

Descripción de la vacante

Milele is hiring a Recovery Agent to be on the front line of its Recovery function for car rental and LTO. You will manage traffic fine tracking, follow up on overdue payments, and help keep customers and fleet compliant with UAE regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.

Key responsibilities include updating Dubai Police/RTA data, resolving disputes, sending Amber Alerts, and coordinating with Finance to ensure accurate invoicing in Odoo.

Formación

• Bachelor's degree or diploma in business, finance, operations or related field.
• 1–3 years in collections, recovery, operations or customer service.
• Experience in car rental, leasing or automotive is an advantage.

Responsabilidades

• Download and update daily traffic fine details from Dubai Police and RTA websites.
• Review pending and disputed fines, verify records, and follow up with customers.
• Send Amber Alert notifications and reminders for outstanding fines.
• Follow up on overdue rental and LTO payments, escalate as needed.
• Action vehicle blocking/unblocking requests for non-compliant customers.
• Create purchase orders and coordinate with Finance for payments and invoicing in Odoo.
• Maintain up-to-date tracker sheets of fines and payment status.
• Respond to customer queries related to fines and recoveries with professionalism.

Conocimientos

Organizational skills

Microsoft Office

Odoo ERP

English communication

Customer-focused

Team player

Under pressure

Educación

Bachelor's degree or diploma in Business/Finance/Operations

Herramientas

Odoo

Dubai Police portal

Descripción del empleo

Milele is hiring a Recovery Agent to be on the front line of its Recovery function for car rental and LTO. You will manage traffic fine tracking, follow up on overdue payments, and help keep customers and fleet compliant with UAE regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.

Key responsibilities include updating Dubai Police/RTA data, resolving disputes, sending Amber Alerts, and coordinating with Finance to ensure accurate invoicing in Odoo.