Recovery Agent

Milele Car Rental; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Milele Car Rental in Dubai is seeking a Recovery Agent to join our on-site team. The role focuses on managing overdue accounts, coordinating debt recovery, and ensuring timely collections with professional and respectful interactions.

You will work closely with finance and customer service, prepare recovery performance reports, and strive to improve collection efficiency while upholding policy standards. Fluent English is required; Arabic is a plus.

Qualifications

• Candidates should possess strong Debt Collection skills, including experience with recovery processes and negotiation of payment plans.
• Candidates should possess solid Analytical Skills to review account data, identify trends, and support informed decision-making.
• Candidates should possess excellent Communication and Customer Service skills to interact professionally with customers and internal teams.
• Candidates should possess basic to intermediate Finance knowledge to understand billing, account reconciliation, and payment structures.
• Relevant experience in collections, credit control, or a similar role, preferably in automotive, rental, or financial services.
• Ability to work on-site in Dubai, United Arab Emirates, and manage a high volume of cases with attention to detail.
• Proficiency in using CRM or collections software and standard office tools (e.g., spreadsheets, email, reporting systems).
• High level of integrity, resilience, and problem-solving abilities; fluency in English required, Arabic or other languages is an advantage.

Responsibilities

• Manage overdue accounts and coordinate debt recovery processes.
• Contact customers regarding missed payments and negotiate repayment arrangements.
• Maintain accurate records of communication and account status.
• Escalate complex cases when needed.
• Collaborate with finance and customer service teams to verify account information.
• Prepare reports on recovery performance and identify opportunities to improve collection efficiency.
• Uphold company policies and compliance standards.

Skills

Debt Collection

Analytical Skills

Communication Skills

Finance Knowledge

Collections Experience

On-site in Dubai

CRM/Collections Tools

Tools

CRM/Collections Software

Job description

Company Description

Milele Car Rental is dedicated to making affordable travel accessible through quality vehicles at budget-friendly rates. The company offers daily rentals for personal and business trips, as well as flexible long-term mobility solutions, including car leasing and lease-to-own options. Milele Car Rental also supports corporate clients with reliable, scalable, and cost-effective B2B fleet solutions. Focused on enabling more exploration without high upfront costs, the organization aims to help individuals and businesses travel confidently while creating memorable experiences.

Role Description

The Recovery Agent is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for managing overdue accounts, coordinating debt recovery processes, and ensuring timely resolution of outstanding payments. Day-to-day tasks include contacting customers regarding missed payments, negotiating repayment arrangements, maintaining accurate records of communication and account status, and escalating complex cases when needed. The Recovery Agent collaborates with finance and customer service teams to verify account information, address customer concerns, and uphold company policies and compliance standards. The role also involves preparing reports on recovery performance and identifying opportunities to improve collection efficiency while maintaining professional and respectful interactions.

Qualifications

• Candidates should possess strong Debt Collection skills, including experience with recovery processes and negotiation of payment plans.
• Candidates should possess solid Analytical Skills to review account data, identify trends, and support informed decision-making.
• Candidates should possess excellent Communication and Customer Service skills to interact professionally with customers and internal teams.
• Candidates should possess basic to intermediate Finance knowledge to understand billing, account reconciliation, and payment structures.
• Relevant experience in collections, credit control, or a similar role, preferably in automotive, rental, or financial services.
• Ability to work on-site in Dubai, United Arab Emirates, and manage a high volume of cases with attention to detail.
• Proficiency in using CRM or collections software and standard office tools (e.g., spreadsheets, email, reporting systems).
• High level of integrity, resilience, and problem-solving abilities; fluency in English required, Arabic or other languages is an advantage.