Debt Collector

Tanqeeb; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Tanqeeb is seeking a Recovery and Collections Executive in Dubai to ensure timely collection of outstanding payments and minimize financial risk. You will monitor overdue accounts, negotiate payment plans, and maintain accurate records while collaborating with Finance, Sales, Operations, and Legal teams.

The role emphasizes ethical collection practices, customer service, and adherence to company policies. They value experience in B2C collections and strong negotiation skills within a regulated

Qualifications

• Bachelor’s degree in Business Administration, Finance or Accounting (preferred).
• 2–4 years of collections/debt recovery experience.
• Experience in automotive/rental/service industry is an advantage.
• Proven experience managing B2C collections.
• Strong understanding of accounts receivable and basic financial processes.

Responsibilities

• Contact customers with overdue accounts and negotiate payment arrangements.
• Review and monitor delinquent accounts and identify high‑risk cases.
• Explain balances, penalties, and payment options to customers; handle inquiries and disputes.
• Negotiate settlements or restructuring arrangements when authorized.
• Prepare collection reports and update customer records in the system.

Skills

Negotiation

Communication

Attention to detail

Multi-account management

MS Office

ERP knowledge

Education

Bachelor’s degree in Business/Finance/Accounting

Tools

MS Office

ERP/Accounting systems

Job description

ROLE OVERVIEW:

The Recovery and Collections Executive is responsible for ensuring the timely collection and recovery of outstanding payments from customers while minimizing financial risk to Dollar Car Rental. The role involves monitoring overdue accounts, conducting collection activities, negotiating payment arrangements, resolving billing disputes, and maintaining accurate records. The incumbent works closely with Finance, Sales, Operations, and Legal teams to improve collection performance, support healthy cash flow, and maintain positive customer relationships in line with company policies and procedures.

KEY RESPONSIBILITIES

Debt Collection and Recovery

• Contact customers with overdue accounts through phone calls, emails, letters, or visits.

• Negotiate payment arrangements and repayment plans.

• Follow up on outstanding balances until payment is received.

Account Monitoring

• Review and monitor delinquent accounts regularly.

• Identify high-risk accounts and prioritize recovery actions.

• Maintain accurate records of collection activities.

Customer Communication

• Explain outstanding balances, penalties, and payment options to customers.

• Handle customer inquiries and disputes professionally.

• Maintain a balance between effective recovery and customer service.

Negotiation and Settlement

• Negotiate settlements, payment schedules, or restructuring arrangements when authorized.

• Recommend appropriate recovery strategies based on customer circumstances.

Documentation and Reporting

• Prepare collection reports and recovery status updates.

• Update customer account information in the system.

• Ensure all collection activities are properly documented.

Compliance and Risk Management

• Adhere to company policies, regulations, and debt collection laws.

• Ensure ethical collection practices are followed.

• Escalate cases requiring legal action or external recovery agencies.

Collaboration

• Coordinate with finance, legal, customer service, and sales teams.

• Support audits and provide required documentation.

• Assist management in reducing overall delinquency rates.

Collections & Follow-ups

• Ensure timely follow-up with customers for overdue payments through calls, emails, and payment links.

• Managed a portfolio of delinquent accounts and achieved monthly recovery targets.

• Ensure actions are taken as per company PNP/SOP guidelines for overdue and delinquent cases.

• Negotiated payment plans that reduced overdue balances and improved collection rates

• Conduct regular follow-ups and reviews on pending, disputed, and critical accounts.

• Ensure prompt and professional responses to customer queries related to invoices and SOA

• Maintained accurate collection records and prepared recovery performance reports.

• Negotiate payment plans, settlements, or commitments within company policy, with a focus on minimizing legal escalations.

• Coordinate and follow up on cases handed over to pre-Legal / legal dept on a regular basis

• Ensure collections are achieved without impacting long-term customer relationships.

• Perform additional functions as directed or assigned by the Managers.

Desired Candidate Profile

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field (preferred)

• 2–4 years of experience in collections, debt recovery, credit control, or similar role

• Experience in the automotive, rental, or service industry is an advantage

• Proven experience managing B2C (business-to-customer) collections

• Strong understanding of accounts receivable and basic financial processes

• Excellent negotiation and communication skills (phone and written)

• Ability to handle difficult conversations professionally and tactfully

• Strong attention to detail and ability to manage multiple accounts simultaneously

• Proficiency in MS Office and experience with ERP/accounting systems is an advantage

• Knowledge of debt collection practices and ability to work within compliance guidelines