Rent A Car_Coordinator

Tanqeeb; Dubai; On-site; AED 28,000 - 33,000; Full time

Job summary

Vesla Rent A Car / MRM Investment LLC in Dubai is seeking a organized Rent A Car Coordinator to join our rental team. The role requires strong customer service, coordination skills, and a valid UAE driving license to manage daily bookings, vehicle movements, and client requirements.

You will coordinate rentals, handle inquiries via phone, WhatsApp, email, and other channels, ensure vehicles are ready, and maintain accurate records across all rental activities in a dynamic environment.

Qualifications

• High school diploma or Bachelor's degree.
• Valid UAE Driving License is mandatory.
• Experience in car rental, automotive, fleet management, or related industry preferred.
• Strong customer service and communication skills.
• Good knowledge of Dubai roads and locations.
• Basic computer skills and ability to work with rental/CRM systems.

Responsibilities

• Coordinate daily car rental bookings, reservations, and vehicle allocations.
• Handle customer inquiries through phone, WhatsApp, email, and other channels.
• Coordinate vehicle pick-up and drop-off with customers and drivers.
• Ensure vehicles are properly allocated, available, and ready for rental.
• Maintain accurate records of vehicle movements, bookings, contracts, and customer information.
• Coordinate vehicle deliveries and collections across Dubai and other locations when required.
• Conduct vehicle handover and return procedures, including basic vehicle condition checks.
• Coordinate with operations, sales, maintenance, and accounts teams.
• Follow up on rental extensions, payments, deposits, fines, and other customer requirements.
• Monitor vehicle availability and maximize fleet utilization.
• Handle customer complaints and coordinate with Branch Manager for resolutions.
• Ensure rental agreements and required documents are completed accurately.
• Maintain professional relationships with customers and provide excellent customer service.
• Assist with general administrative and operational tasks related to the rental business.

Skills

Customer service

Communication

Organizational skills

Coordination

Under pressure

Multitasking

Professional appearance

Positive attitude

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Rental management systems

Job description

Company: Vesla Rent A Car / MRM Investment LLC

Location: Rasal Al Khor, Dubai, UAE

Employment Type: Full-Time

Reporting To: Branch Manager

Salary: AED 2,500 – 3,000 per month

About the Role

We are looking for an organized, customer-focused, and responsible Rent A Car Coordinator to join our team in Dubai. The ideal candidate will have experience in the car rental industry, strong customer service and coordination skills, and a valid UAE driving license.

The candidate will be responsible for coordinating vehicle rentals, managing customer requirements, handling vehicle movements, and ensuring smooth day-to-day rental operations.

Key Responsibilities

• Coordinate daily car rental bookings, reservations, and vehicle allocations
• Handle customer inquiries through phone, WhatsApp, email, and other channels
• Coordinate vehicle pick-up and drop-off with customers and drivers
• Ensure vehicles are properly allocated, available, and ready for rental
• Maintain accurate records of vehicle movements, bookings, contracts, and customer information
• Coordinate vehicle deliveries and collections across Dubai and other locations when required
• Conduct vehicle handover and return procedures, including basic vehicle condition checks
• Coordinate with the operations, sales, maintenance, and accounts teams
• Follow up on rental extensions, payments, deposits, fines, and other customer requirements
• Monitor vehicle availability and assist in maximizing fleet utilization
• Handle customer complaints and coordinate with the Branch Manager for resolutions
• Ensure rental agreements and required documents are completed accurately
• Maintain professional relationships with customers and provide excellent customer service
• Assist with general administrative and operational tasks related to the rental business

Required Qualifications

• High school diploma or Bachelor's degree
• Valid UAE Driving License is mandatory
• Previous experience in car rental, automotive, fleet management, or a related industry is preferred
• Good knowledge of Dubai roads and locations
• Strong customer service and communication skills
• Good English communication skills; additional languages are an advantage
• Basic computer skills and ability to work with rental/CRM systems
• Strong organizational and coordination skills
• Ability to work under pressure and handle multiple tasks
• Professional appearance and positive attitude

Preferred Qualifications

• Previous experience in a UAE car rental company
• Experience with rental management systems or CRM software
• Knowledge of vehicle documentation, rental agreements, deposits, and traffic fines
• Familiarity with Dubai RTA procedures and vehicle-related processes
• Ability to coordinate vehicle deliveries and collections independently
• Flexible to work according to business requirements