Receptionist - Parks

Ejadah Asset Management Group LLC; Dubai; On-site; AED 38,000 - 54,000; Full time

Job summary

Ejadah Asset Management Group LLC in Dubai seeks a professional receptionist to be the first point of contact for visitors, guests, contractors, and stakeholders at our parks facilities. You will deliver outstanding customer service in a dynamic environment.

The role covers front desk duties, visitor registration, information provision, handling inquiries and service requests, coordinating with security and operations, and supporting room bookings while upholding health and safety standards.

Qualifications

• Minimum 2 years of Receptionist/Front Desk experience.
• Hospitality experience required; UAE hotel reception preferred.
• Experience with Opera Cloud PMS is highly preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Front Desk visitor management and greeting.
• Register visitors, manage access control and provide park information.
• Handle inquiries, complaints and service requests.
• Answer calls and emails; maintain logs and filing.
• Coordinate with security, maintenance, and operations.
• Assist with meeting room bookings and facility reservations.
• Ensure health, safety and emergency procedures compliance.

Skills

Front Desk

Customer Service

Communication

Hospitality

MS Office

Visitor Management

Multitasking

Teamwork

Education

Diploma/Bachelor's in Hospitality

Tools

Opera Cloud PMS

Hotel reservation systems

Job description

We are looking for a highly professional customer-oriented strong Receptionists strong to serve as the first point of contact for visitors guests contractors and stakeholders at our Parks facilities The ideal candidates should possess strong hospitality and front-office experience excellent communication skills and the ability to provide exceptional customer service in a dynamic environment

Responsibilities

• Front Desk Visitor Management
• Welcome visitors guests residents and contractors in a professional manner Manage visitor registration and access control procedures Assist guests with directions park information and facility enquiries Maintain a clean organised and professional reception area
• Customer Service Guest Relations
• Deliver exceptional customer service and ensure a positive visitor experience Handle enquiries complaints and service requests efficiently Provide information regarding park attractions events facilities and services Escalate customer concerns to the relevant departments when necessary
• Administrative Support
• Answer and direct incoming telephone calls and emails Maintain records logs reports and filing systems Perform data entry and administrative tasks accurately Coordinate with internal departments regarding operational requirements
• Operations Support
• Support event registrations and visitor coordination activities Coordinate with security maintenance and operations teams Monitor reception activities and report any operational issues Assist with meeting room bookings and facility reservations
• Health Safety Compliance
• Adhere to company policies and HSE requirements Follow security and emergency response procedures Ensure compliance with visitor management protocols

Education

• Diploma or Bachelor's Degree in Hospitality, Hotel Management, Business Administration, or a related field.

Experience

• Minimum 2 years of Receptionist / Front Desk experience.Hospitality experience is mandatory.Preference will be given to candidates with Hotel Reception experience in the UAE.Minimum 1 year of UAE hotel reception experience preferred.Experience using Opera Cloud PMS and hotel reservation systems is highly preferred.Experience in hospitality, hotels, resorts, parks, leisure attractions, or customer-facing environments.

Skills

• Excellent verbal and written communication skills.Strong customer service and interpersonal skills.Professional appearance and positive attitude.Ability to work in a fast-paced environment.Proficiency in MS Office applications.Knowledge of visitor management and reception operations.

Preferred Qualifications

• Hands-on experience with:Opera Cloud PMSHotel Reservation SystemsGuest Check-in / Check-out ProceduresHospitality Customer Service StandardsMultilingual candidates will have an advantage.