Customer Service Attendants

Ejadah Asset Management Group LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ejadah Asset Management Group LLC seeks energetic Customer Service Attendants to join our leading parks leisure destination in the UAE. Ideal candidates have hospitality or customer service backgrounds and a passion for guest experiences.

Responsibilities include welcoming guests, answering enquiries, assisting with ticketing and reservations, and ensuring a safe, enjoyable visit. UAE experience is a plus; immediate joiners preferred.

Qualifications

• Diploma, Degree or equivalent; Certification in Hospitality, Tourism, Customer Service, or Business Administration is an advantage.

Responsibilities

• Greet guests with a friendly, professional first impression.
• Assist visitors with enquiries about attractions, events, facilities, directions and services.
• Provide accurate information on park hours, promotions and attractions.
• Handle guest concerns professionally and escalate when needed.
• Support ticket validation, bookings and membership enquiries.
• Help manage crowds and guide guests to attractions and amenities.
• Record guest feedback and maintain incident logs.
• Follow HSE policies and ensure safety of guests and staff.

Skills

Customer service

Hospitality

Guest relations

Communication

Problem solving

Team player

MS Office

Education

Diploma or Degree in Hospitality/ Tourism/ Business Admin

Tools

MS Office

Job description

We are currently seeking energetic customer-focused and service-oriented Customer Service Attendants to join a leading Parks Leisure destination in the UAE. The ideal candidate will have a strong hospitality or customer service background and a passion for delivering exceptional guest experiences. Candidates with experience in theme parks, hotels, resorts, entertainment venues, tourism, or customer-facing service environments will be highly preferred. The Customer Service Attendant is responsible for providing exceptional customer service to visitors and guests throughout the park, assisting with enquiries, ticketing support, attraction information, guest concerns, and ensuring a safe, enjoyable, and memorable experience for all visitors. If you enjoy interacting with guests, resolving enquiries, and creating memorable visitor experiences, we invite you to apply.

Guest Experience – Customer Service

• Welcome guests and provide a friendly and professional first impression
• Assist visitors with enquiries regarding attractions, events, facilities, directions and services
• Deliver exceptional customer service at all times
• Proactively engage with guests to enhance their overall experience
• Support guests with special requests and accessibility requirements

Information – Assistance

• Provide accurate information regarding park operating hours, events, promotions and attractions
• Guide guests to various attractions, facilities, restaurants and amenities
• Assist with lost and found enquiries and guest concerns
• Support visitors during peak periods and special events

Complaint Handling – Service Recovery

• Address guest complaints and service issues professionally
• Escalate complex issues to supervisors when required
• Maintain a positive and solution-oriented approach when handling concerns
• Ensure guest satisfaction through effective issue resolution

Ticketing – Reservation Support

• Assist guests with ticket validation, bookings, reservations and membership enquiries
• Provide information on packages, promotions and special events
• Support admission and guest registration activities when required

Operational Support

• Assist with crowd management and queue line control
• Support event operations and guest activities
• Coordinate with operations, attractions, security, housekeeping and maintenance teams
• Assist in managing guest flow within the park

Health Safety Compliance

• Follow all company HSE policies and procedures
• Monitor guest safety and report hazards immediately
• Assist during emergency situations and evacuation procedures
• Ensure compliance with company policies and service standards

Administrative Duties

• Maintain guest service records and incident reports
• Prepare daily operational logs when required
• Record customer feedback and suggestions for service improvement

Education Diploma, Degree or equivalent. Certification in Hospitality, Tourism, Customer Service, or Business Administration is an advantage.

Experience Minimum 1-3 years of experience in Customer Service, Guest Relations, Hospitality, Tourism, Retail, Theme Parks, Entertainment, Hotels, or Leisure Operations. Hospitality and customer-facing experience preferred. UAE experience is an advantage.

Skills & Competencies Excellent communication and interpersonal skills. Strong customer service orientation. Ability to handle difficult situations professionally. Positive attitude and professional appearance. Problem-solving and conflict resolution skills. Ability to work in a fast-paced environment. Team player with strong organisational skills. Basic computer and MS Office knowledge.

Preferred Candidates Experience in Theme Parks, Water Parks, Hotels, Resorts, Entertainment Venues, Airports, or Leisure Attractions. Multilingual candidates (Arabic) will be an added advantage. Immediate joiners preferred.