Receptionist

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 33,000 - 61,000; Full time

Job summary

Premier Inn Hotels LLC in Abu Dhabi is seeking a friendly Hotel Receptionist to welcome guests, assist with check-in/check-out, and handle inquiries with our brand's warmth.

You will manage payments, support accurate reports with strong data entry, and coordinate with hotel departments to ensure smooth service delivery for a busy reception floor.

Qualifications

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.
• Minimum of one-year experience as Hotel Receptionist in Front Office.
• Knowledge of Opera (PMS).
• Arabic language: speaking, reading and writing.

Responsibilities

• Greet and welcome guests, visitors and suppliers.
• Answer telephone calls with a warm, timely welcome in line with brand standards.
• Provide information on promotions, room prices, activities and events in the area.
• Ensure payments are made according to cash handling procedures.
• Process reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Promote customer feedback and online mentions.
• Address online guest feedback and explore improvement options.
• Carry out general office duties including correspondence, emails and filing.
• Maintain stock of supplies and reception stationeries.
• Communicate with all departments on guest requests and complaints.
• Ensure guest safety in line with procedures and guidelines.

Skills

Customer-oriented

Communication skills

Attention to detail

Flexible, agile, under pressure

Teamwork

Organizational skills

Customer service

Opera PMS

Arabic language

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment With a keen eye for detail you will not miss a step in the procedures Managing payments will be second nature and you will have excellent data entry skills to support accurate reports

Responsibilities

• Greet and welcome guests visitors suppliers
• Answer telephone calls providing a warm timely welcome in line with our brand standards
• Answers guest related queries and provides information for promotions room prices activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures
• Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest's feedback and explore options for improvement
• Carry out general office duties including correspondence emails and filing to ensure the smooth running of the reception area
• Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline

Skills & Qualifications

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests
• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS)
• Arabic Language- speaking,writing and reading