Receptionist (Guest Relations Agent)

Accor Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Ras al-Khaimah seeks a Guest Relations Agent to enhance guest satisfaction by building positive relationships and managing requests. Responsibilities include assisting with travel arrangements, promoting hotel services, and ensuring smooth check-in/check-out processes. Ideal candidates should possess excellent communication and interpersonal skills, with a strong problem-solving aptitude. Prior experience is preferred but not required, and knowledge of hotel PMS systems is a plus. Competitive salary and benefits are provided.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets/benefits

Medical Insurance

Qualifications

• Experience as a Receptionist or Guest Relations Agent preferred.
• 0-2 years related experience or training preferred.
• Strong problem-solving and conflict-handling abilities.
• Ability to multitask and work under pressure.
• Knowledge of hotel PMS systems.

Responsibilities

• Build positive relationships with guests for satisfaction.
• Address guest requests and complaints promptly.
• Assist guests with travel arrangements and local information.
• Promote hotel services and facilities.
• Greet guests warmly during their check-in and check-out.
• Maintain accurate guest records.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-focused attitude

Multitasking ability

Conflict-handling abilities

Cultural sensitivity

Knowledge of hotel PMS systems

Foreign language (Russian, German)

Education

High School Diploma or equivalent

Tools

Opera

Fidelio

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Build positive relationships with guests to ensure a high level of satisfaction
• Address guest requests, complaints, and feedback promptly and courteously
• Follow up with guests during their stay to ensure comfort and resolve issues
• Handle special requests (VIP guests, anniversaries, birthdays, special needs)
• Assist guests with travel arrangements, transportation, tours, and local information
• Promote hotel services, facilities, and ongoing offers
• Greet guests warmly on arrival and ensure a smooth check-in and check-out process
• Handle room reservations, cancellations, and amendments
• Answer phone calls, emails, and walk-in inquiries professionally
• Process payments, billing, and prepare invoices
• Maintain accurate guest records and update the hotel management system

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling abilities
• Ability to multitask and work under pressure
• Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
• Customer-focused attitude and cultural sensitivity
• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.