Receptionist - GEMS Education - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Competitive salary and comprehensive benefits package

Supportive and multicultural work environment

Opportunities for training and professional growth

Access to GEMS Rewards Programme

Job summary

GEMS Education UAE in Dubai is seeking a Receptionist to provide exceptional customer service and support to parents, visitors, and students. The ideal candidate will have a Bachelor's degree and proficiency in both English and Arabic, alongside at least 2 years of relevant experience. Key responsibilities include greeting visitors, providing information about admissions, and assisting with administrative tasks.

This full-time position offers a welcoming work environment, competitive salary, and opportunities for professional growth within GEMS Education.

Qualifications

• Minimum 2 years of experience in a receptionist or customer service role.
• Bilingual proficiency in English and Arabic (spoken and written).
• Strong interpersonal and communication skills.

Responsibilities

• Greet and assist visitors, parents, and students with professionalism and warmth.
• Provide accurate information regarding admissions and general school operations.
• Support the admissions team by following up with inquiries and scheduling tours.
• Handle incoming telephone calls courteously and direct them appropriately.
• Maintain reception area cleanliness and order at all times.

Skills

Front desk and visitor management

Customer service and relationship building

Communication and correspondence handling

Administrative and clerical support

Multitasking and organization

Bilingual communication (Arabic and English)

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

Receptionist – GEMS Education – Dubai, UAE

GEMS Education Dubai is seeking a professional and customer‑focused Receptionist to serve as the first point of contact for parents, visitors, students, and staff. The successful candidate will ensure a welcoming atmosphere, provide accurate information, and deliver exceptional customer service while supporting the admissions and administration teams in day‑to‑day operations.

Job Details

• Country: UAE
• City: Dubai
• Industry: Education Management
• Function: Front Desk – Reception
• Salary: 7000-9000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Greet and assist visitors, parents, and students with professionalism and warmth.
• Provide accurate information regarding admissions, curriculum, school tours, and general school operations.
• Handle all incoming telephone calls courteously and direct them to the appropriate personnel.
• Support the admissions team by following up with inquiries, scheduling tours, and updating lead information in the CRM system.
• Assist in the organization and execution of enrolment events and school open days.
• Maintain communication with prospective parents to ensure timely follow‑up and conversion of leads.
• Handle administrative and secretarial tasks to support the Front of House team's objectives.
• Maintain reception area cleanliness, order, and security at all times.
• Manage and record visitor logs, IDs, and appointment schedules accurately.
• Ensure compliance with GEMS Education policies, procedures, and professional standards of conduct.
• Attend staff meetings and training sessions as required.

Ideal Profile

• Bachelor's degree (mandatory).
• Bilingual proficiency in English and Arabic (spoken and written) required.
• Minimum 2 years of experience in a receptionist or customer service role, preferably within a school or hospitality environment.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities with attention to detail.
• Customer‑oriented mindset with a professional and courteous demeanor.
• Proficient in Microsoft Office and CRM systems.
• Ability to manage time effectively and work under pressure during peak hours.

Skills Set

• Front desk and visitor management
• Customer service and relationship building
• Communication and correspondence handling
• Administrative and clerical support
• Multitasking and organization
• Bilingual communication (Arabic and English)

Why Join Us

• Be part of one of the world's leading education groups with a global presence.
• Competitive salary and comprehensive benefits package.
• Supportive and multicultural work environment.
• Opportunities for training and professional growth within the GEMS Education network.
• Access to the GEMS Rewards Programme offering discounts on travel, retail, dining, and leisure across the UAE.

About the Company

GEMS Education is a world‑renowned education provider with over 60 years of excellence, operating high‑performing schools across multiple curricula and countries. Headquartered in Dubai, GEMS is dedicated to delivering world‑class education and exceptional service to students and families. Its schools are known for their welcoming environments, innovation, and strong focus on community engagement and academic excellence.