Front Desk Receptionist - GEMS Education - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Competitive tax-free salary

Supportive team culture

Career development opportunities

Job summary

Gems Education UAE is seeking a Front Desk Receptionist in Dubai to deliver high standards of customer service at the school's Front of House. The role involves supporting admissions, responding to enquiries, and ensuring a welcoming environment.

Ideal candidates have at least one year of experience in customer service, strong communication skills, and a Bachelor's or Master's degree. This position offers competitive tax-free salary and career development opportunities within the GEMS network.

Qualifications

• Minimum of one year of experience in a receptionist or customer service-focused role.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work in a diverse school environment.
• Good computer literacy with proficiency in Microsoft Office.

Responsibilities

• Provide accurate information on school location, curriculum, admissions procedures, and tour bookings.
• Respond to telephone calls and enquiries courteously, directing them to appropriate school personnel.
• Welcome visitors professionally and ensure a positive first impression of the school.
• Complete administrative and secretarial tasks to support the Front of House team.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Microsoft Office proficiency

Education

Bachelor's or Master's degree

Job description

Position Overview

The Front Desk Receptionist role at GEMS Education in Dubai delivers a high standard of customer service at the school's Front of House, supporting admissions, enquiries, and daily operations while ensuring a welcoming and professional experience for parents, visitors, and callers.

Job Details

• Country: UAE
• City: Dubai
• Industry: Education
• Function: Front Desk‑Reception
• Salary: 6000‑8000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

What You'll Do

• Provide accurate information on school location, curriculum, admissions procedures, and tour bookings.
• Respond to telephone calls and enquiries courteously, directing them to appropriate school personnel.
• Welcome visitors professionally and ensure a positive first impression of the school.
• Maintain caller and visitor databases to track volumes and support lead generation activities.
• Complete administrative and secretarial tasks to support the Front of House team.
• Coordinate telephone, email, and walk‑in communications efficiently during peak periods.
• Support admissions activities, school events, and busy operational times as required.
• Ensure compliance with GEMS policies, procedures, and codes of conduct.
• Attend staff meetings and contribute to committees when required.

Ideal Profile

• Minimum of one year of experience in a receptionist or customer service‑focused role.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work in a diverse school environment.
• Sound administrative and secretarial abilities with strong attention to detail.
• Ability to multitask and manage high‑volume workloads effectively.
• Good computer literacy with proficiency in Microsoft Office.
• Punctual, reliable, and professional in appearance and conduct.
• Bachelor's or Master's degree, or a qualification relevant to the position.

Why Join Us

• Opportunity to work in a professional school environment with strong community engagement.
• Competitive tax‑free salary package in Dubai.
• Supportive team culture and structured work environment.
• Exposure to education‑focused customer service and admissions operations.
• Career development opportunities within the global GEMS Education network.

About the Company

GEMS Education is one of the world's largest private education providers, with more than 65 years of experience delivering international education. GEMS schools are known for academic excellence, strong values, and supportive learning environments. Employees benefit from professional growth opportunities, clear processes, and long‑term career development within the GEMS Education network in Dubai.