Parent Relation Executive - GEMS Education - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Opportunity to work with one of the world's leading education providers

Exposure to international education standards and best practices

Career growth within a globally respected school network

Supportive and collaborative school environment

Competitive salary and professional development opportunities

Job summary

Gems Education UAE in Dubai is seeking a Parent Relation Executive to engage with families, support enrolment growth, and enhance customer experience. This role is perfect for professionals with experience in education administration and parent relations.

The ideal candidate will have a Bachelor's degree, at least two years of relevant experience, and strong communication skills. Join us for a chance to work in a collaborative environment with competitive salary and career growth opportunities.

Qualifications

• Minimum two years of experience in a customer service, admissions, enrolment, or parent relations role.
• Proven track record of meeting or exceeding sales or enrolment targets.
• Strong relationship management skills with the ability to influence and engage diverse parent communities.
• Excellent written and verbal communication skills.
• Ability to work effectively in a multicultural and fast-paced school environment.

Responsibilities

• Support the School Principal in building a strong, engaged parent community.
• Coordinate and lead school tours for prospective parents.
• Manage day-to-day Front of House and Reception operations.
• Oversee and improve school communication channels.
• Organize parent and community events.
• Develop and share school success stories for communication platforms.
• Collaborate with school leadership and marketing teams.
• Conduct parent surveys, analyse feedback, and provide recommendations.
• Maintain open communication with parents.
• Ensure compliance with GEMS Education policies.
• Participate in meetings, committees, and school initiatives.

Skills

Strong time management and multitasking abilities

Advanced proficiency in Microsoft Office and digital communication tools

Analytical thinking with the ability to present data-driven insights

Team coordination and performance management skills

High level of professionalism, discretion, and customer focus

Education

Bachelor's degree from a reputed university in Business, Commerce, Science, or a related discipline

Job description

Position Overview

Parent Relation Executive role at GEMS Education in Dubai plays a key part in strengthening school-parent engagement, supporting enrolment growth, and delivering an exceptional customer experience for current and prospective families. This role is ideal for professionals experienced in education administration, parent relations, and school marketing who are looking to grow their career within a leading international education group.

Job Details

Country: UAE
City: Dubai
Industry: Education Management
Function: School-College Administration
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Support the School Principal in building a strong, engaged, and active parent community aligned with the school culture
• Coordinate and lead school tours for prospective parents, clearly presenting the school's strengths and academic offering to support enrolment targets
• Manage day-to-day Front of House and Reception operations to ensure consistent, high-quality customer service across all parent touchpoints
• Oversee and continuously improve school communication channels, including newsletters and internal updates, to drive parent engagement and retention
• Organize parent and community events to enhance school visibility, participation, and long-term relationships
• Develop and share school success stories, achievements, and visual content for internal and external communication platforms, including digital channels
• Collaborate with school leadership and marketing teams to support enrolment, retention strategies, and annual marketing plans
• Conduct parent surveys, analyse feedback, and provide actionable recommendations to improve enrolment and service experience
• Maintain open communication with parents, ensuring concerns and feedback are handled professionally and within defined timelines
• Ensure compliance with GEMS Education policies, procedures, and codes of conduct at all times
• Participate in meetings, committees, and school initiatives as required

Ideal Profile

• Bachelor's degree from a reputed university in Business, Commerce, Science, or a related discipline
• Minimum two years of experience in a customer service, admissions, enrolment, or parent relations role
• Proven track record of meeting or exceeding sales or enrolment targets
• Strong relationship management skills with the ability to influence and engage diverse parent communities
• Excellent written and verbal communication skills
• Ability to work effectively in a multicultural and fast-paced school environment

Skills Set

• Strong time management and multitasking abilities
• Advanced proficiency in Microsoft Office and digital communication tools
• Analytical thinking with the ability to present data-driven insights to management
• Team coordination and performance management skills
• High level of professionalism, discretion, and customer focus

Why Join Us

• Opportunity to work with one of the world's leading education providers
• Exposure to international education standards and best practices
• Career growth within a globally respected school network
• Supportive and collaborative school environment
• Competitive salary and professional development opportunities