Receptionist

GEMS Education; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

Gems International School in Dubai seeks aReceptionist to be the first point of contact for parents, visitors and staff, delivering high-quality customer service and information on admissions, tours and school procedures.

The role requires at least one year of receptionist or customer service experience, with fluent English. You will warmly welcome guests, manage inquiries, and support administrative tasks to help the Front of House team operate smoothly.

Qualifications

• A minimum of one year experience as a receptionist or in a customer service focused role.
• English is the first language (written and spoken).
• Strong interpersonal skills and ability to work in a diverse environment.

Responsibilities

• Provide information on location, curriculum, admissions and tours to callers or visitors.
• Answer telephone calls and direct inquiries to the appropriate school staff.
• Warmly welcome visitors and ensure a positive customer service experience.
• Maintain a caller/visitor database for monthly lead tracking and reporting.
• Support front of house administration and secretarial tasks for the team.

Skills

Customer service

Interpersonal skills

Multitasking

Secretarial skills

Job description

Job Description

We are hiring an outstanding Receptionist to join at Gems International School. This is an exciting opportunity for an educator who is passionate and eager to contribute to the academic success of our students.

GEMS International School

Al Khail, opened in September, 2013, as a premium school offering the International Baccalaureate (IB) programme.

Job purpose

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.

Key accountabilities

• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Communications and working relationships

Internal: School staff, students and GEMS Corporate Office Staff

External: Parents/Customers, prospective parents, visitors to the school

Skills Description

• A minimum one-year experience working as a receptionist or in a customer service focused role.
• English is the first language (both written and spoken).
• Interpersonal skills, able to operate in a diverse environment Job-Specific

Knowledge & Skills:

• Ability to multi-task and cope with peaks of demand
• Proficient secretarial and computer skills