Parent Relationship Executive - GEMS Education - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Competitive tax-free salary package

Professional working environment

Career development opportunities

Job summary

Gems Education UAE in Dubai is seeking a Parent Relationship Executive to support enrolment growth and enhance parent engagement. This role is vital for delivering high-quality customer service and building strong relationships with parents at GEMS Founders School Dubai South.

The ideal candidate will have a Bachelor's degree, extensive customer service experience, and excellent communication skills in English and Arabic. A competitive tax-free salary package and a collaborative working environment are offered.

Qualifications

• Minimum of two years' experience in a customer service or sales-focused role.
• Proven ability to meet or exceed sales or enrolment targets.
• Strong relationship management and interpersonal skills.

Responsibilities

• Coordinate and lead school tours, presenting the school professionally.
• Manage day-to-day Front of House and reception operations.
• Act as a key point of contact for parent enquiries and feedback.

Skills

Customer service

Sales-focused

Relationship management

Organizational skills

Fluency in English

Fluency in Arabic

Education

Bachelor's degree from a recognised university

Tools

Microsoft Office

Digital communication platforms

Job description

Parent Relationship Executive - GEMS Education - Dubai, UAE

The Parent Relationship Executive role at GEMS Education in Dubai supports enrolment growth and parent engagement at GEMS Founders School Dubai South, delivering a high standard of customer service while building strong, long-term relationships with prospective and existing parents.

Job Details

• Country: UAE
• City: Dubai
• Industry: Education
• Function: Sales-Business Development
• Salary: 9000-12000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

What You'll Do

• Coordinate and lead school tours, presenting the school professionally to support enrolment targets
• Manage day-to-day Front of House and reception operations to ensure excellent customer service
• Act as a key point of contact for parent enquiries, feedback, and concerns, ensuring timely resolution
• Develop and manage school communication channels including newsletters, website updates, and event notices
• Organise parent and community events to strengthen engagement and support retention
• Contribute content that highlights academic and extracurricular achievements across communication platforms
• Support marketing initiatives and enrolment campaigns in collaboration with school leadership
• Build strong working relationships with internal teams and external partners
• Maintain accurate records and follow-up processes related to enquiries and enrolment activity

Ideal Profile

• Bachelor's degree from a recognised university
• Minimum of two years' experience in a customer service or sales-focused role
• Proven ability to meet or exceed sales or enrolment targets
• Strong relationship management and interpersonal skills
• Excellent organisational and time management abilities
• Proficiency in Microsoft Office and digital communication platforms
• Fluency in English and Arabic, both written and spoken

Why Join Us

• Opportunity to play a key role in the growth of a new and expanding school in Dubai
• Competitive tax-free salary package
• Professional and collaborative working environment
• Exposure to education-focused sales and community engagement
• Career development within the global GEMS Education network