Front of House Receptionist - GEMS Education - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Competitive tax-free salary

Professional and supportive school working environment

Long-term career prospects

Job summary

GEMS Education UAE is seeking a Front of House Receptionist in Dubai. This role is pivotal in creating a positive first impression, managing visitor interactions, and answering inquiries. Candidates should have at least a diploma, one year of experience in customer service, and strong interpersonal skills. Offering a supportive work environment and competitive tax-free salary, this is a full-time position with long-term career prospects within the GEMS network.

Qualifications

• Minimum one year experience in a receptionist or customer service focused role.
• Strong interpersonal skills with the ability to work in a diverse environment.
• Ability to multitask and manage peak periods effectively.

Responsibilities

• Act as the first point of contact for parents, visitors, staff, and students.
• Provide accurate information on school location, curriculum, and admissions procedures.
• Welcome visitors courteously and ensure a positive front-of-house experience.

Skills

Front desk and reception management

Customer service and visitor relations

Telephone handling and enquiry management

Communication skills

Administrative and secretarial support

Database management and record keeping

Education

Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Position Overview

Front of House Receptionist - GEMS Education - Dubai, UAE

Job Details

• Country: UAE
• City: Dubai
• Industry: Education
• Function: Front Desk-Reception
• Salary: 7000-10000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

The Front of House Receptionist role in Dubai is a key customer-facing position responsible for creating a positive first impression of the school. As the first point of contact, you will support enquiries, manage visitor interactions, and provide accurate information on school operations while ensuring a high standard of service in line with GEMS Education values.

Key Responsibilities

• Act as the first point of contact for parents, visitors, staff, and students
• Provide accurate information on school location, curriculum, admissions procedures, and tour bookings
• Answer and direct telephone calls professionally to appropriate school personnel
• Welcome visitors courteously and ensure a positive front-of-house experience
• Maintain caller and visitor databases to track volumes and support lead generation
• Complete assigned administrative and secretarial tasks to support the Front of House team
• Ensure compliance with GEMS policies, procedures, and codes of conduct
• Attend staff meetings and participate in committees as required

Ideal Profile

• Diploma required, Bachelor's Degree preferred
• Minimum one year experience in a receptionist or customer service-focused role
• Strong interpersonal skills with the ability to work in a diverse environment
• Professional, courteous, and service-oriented approach
• Ability to multitask and manage peak periods effectively
• Proficiency in standard office systems and computer applications
• Advanced Microsoft Office skills an advantage

Skills Set

• Front desk and reception management
• Customer service and visitor relations
• Telephone handling and enquiry management
• Administrative and secretarial support
• Database management and record keeping
• Communication and interpersonal skills

Why Join Us

• Front office role within a leading education group in Dubai
• Stable full-time position with competitive tax-free salary
• Professional and supportive school working environment
• Opportunity to contribute to parent satisfaction and school reputation
• Long-term career prospects within the GEMS Education network

About the Company

GEMS Education Dubai is one of the world's most established private education providers, with over 65 years of global academic excellence. GEMS schools in Dubai offer a professional, inclusive workplace focused on quality education, strong customer service, and positive community engagement, providing staff with long‑term career opportunities within the education sector.