Receptionist - School Front Office

Gems Education UAE; Dubai; On-site; AED 44,640 - 78,120; Full time

Job summary

Gems Education UAE in Dubai seeks a Receptionist for their school front office. This role involves being the first point of contact, managing visitor inquiries, and supporting daily operations to provide a warm and professional environment.

Ideal candidates will have previous experience in front desk roles, possess excellent communication skills, and demonstrate organizational abilities. The position offers an opportunity to join a respected education group and contribute to a positive school culture.

Qualifications

• Excellent spoken and written English communication skills.
• Friendly, professional, approachable personality with strong customer service standards.
• Commitment to safeguarding, confidentiality, student wellbeing, and professional conduct.

Responsibilities

• Act as the first point of contact for visitors, parents, students, and staff.
• Welcome guests warmly while maintaining a professional reception experience.
• Provide accurate information about admissions, curriculum, and school procedures.

Skills

Front desk reception

Telephone communication

Customer service

Microsoft Office

Job description

Receptionist - School Front Office Job Snapshot Role: Receptionist Location: Dubai, UAE Industry: Education Management Function: Front Desk-Reception Experience: School reception or front office customer service experience preferred Job Type: Full-time Position Overview Receptionist in Dubai, UAE within the Education Management sector is an immediate front office opportunity for a professional, friendly, and highly organized individual to join GEMS Wellington Academy Silicon Oasis. This role is ideal for someone who can provide a warm first impression, manage visitor and parent enquiries, support daily school office operations, and represent the school with confidence, care, and professionalism.

Job Details Country: UAE City: Dubai Industry: Education Management Function: Front Desk-Reception Salary: 4000-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Key Responsibilities

• Act as the first point of contact for visitors, parents, students, staff, and external callers.
• Welcome all guests warmly while maintaining a professional and efficient reception experience.
• Answer telephone calls promptly, handle enquiries courteously, and direct calls to the appropriate staff or department.
• Provide accurate information about admissions, curriculum, school events, activities, and general school procedures.
• Maintain a calm and organized front desk during busy arrival, dismissal, and visitor periods.
• Support the school office with daily administrative tasks, visitor records, messages, documents, and front office coordination.
• Ensure visitors follow school entry procedures, safeguarding expectations, and security requirements.
• Communicate clearly with parents, students, teachers, and support teams to help resolve routine enquiries.
• Maintain confidentiality when handling student, parent, staff, and school-related information.
• Assist with school events, meetings, and administrative support when required by school leadership.
• Reflect the school's values through polite communication, positive attitude, and reliable service.
• Follow GEMS policies, procedures, safeguarding standards, and codes of conduct at all times.

Ideal Profile

• Previous experience in a receptionist, front desk, school office, customer service, or administrative support role.
• Excellent spoken and written English communication skills.
• Friendly, professional, and approachable personality with strong customer service standards.
• Highly organized with the ability to manage calls, visitors, enquiries, and office tasks efficiently.
• Confident dealing with parents, students, staff, and visitors in a busy school environment.
• Ability to provide accurate information and direct enquiries with clarity and discretion.
• Good computer skills, including email, office applications, and basic administrative systems.
• Strong attention to detail and ability to maintain records accurately.
• Calm under pressure, dependable, and able to manage multiple tasks during peak office hours.
• Commitment to safeguarding, confidentiality, student wellbeing, and professional conduct.

Skills Set

• Front desk reception
• School office administration
• Parent and visitor handling
• Telephone communication
• Customer service
• Admissions enquiry support
• Visitor registration
• Office coordination
• Email and document handling
• Confidential information management
• Microsoft Office
• Safeguarding awareness

Why Join Us

• Join a respected Dubai school where the reception team plays an important role in daily school operations and community experience.
• Work in a professional, welcoming, and student-focused environment.
• Build valuable front office experience within one of the UAE's most recognized education groups.
• Support parents, students, staff, and visitors in a role that directly shapes the school's first impression.
• Be part of a school culture that values service quality, organization, safeguarding, and positive communication.

About the Company

GEMS Education is one of Dubai's leading education groups, operating a strong network of schools across the UAE and internationally. Through schools such as GEMS Wellington Academy Silicon Oasis, GEMS supports high-quality education, student wellbeing, safeguarding, and professional growth for teaching, administration, and school operations teams.