Front of House Officer - GEMS Education - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 89,280 - 122,760; Full time

Benefits offered by this job

Competitive tax-free salary package

Professional school-based working environment

Opportunity to develop experience within a leading global education group

Supportive team culture

Job summary

GEMS Education UAE is seeking a Front of House Officer in Dubai to ensure a welcoming and efficient experience for parents and visitors. This role involves providing accurate information, responding to enquiries, and supporting the Admissions team. Candidates should possess excellent communication skills and a bachelor’s degree.

Join a forward-thinking education group that values service excellence and offers a competitive tax-free salary package, within a supportive professional environment.

Qualifications

• Bilingual ability is considered an advantage.
• Confident, professional manner with enjoyment of face-to-face customer interaction.
• Team-oriented approach with a positive and service-driven attitude.

Responsibilities

• Provide accurate and comprehensive information to parents and visitors.
• Respond to telephone calls and enquiries professionally.
• Welcome visitors courteously.
• Support the Admissions team in converting leads to enrolments.
• Assist with enrolment events and school tours as required.
• Maintain clear communication with prospective parents.
• Complete administrative tasks for the Front of House team.
• Ensure compliance with GEMS policies and procedures.

Skills

Excellent English communication skills, both written and verbal

Strong customer service and interpersonal skills

Ability to multitask and manage peak periods of demand

High level of organisation and attention to detail

Education

Bachelor's degree

Job description

Front of House Officer - GEMS Education - Dubai, UAE

Position Overview GEMS Education is seeking a professional and customer-focused Front of House Officer to join its school-based team in Dubai. This role is ideal for an organised individual who enjoys public interaction and plays a key role in delivering a welcoming, efficient, and high-quality customer service experience for parents, visitors, and stakeholders.

Job Details

• Country: UAE
• City: Dubai
• Industry: Primary/Secondary Education
• Function: Front Desk‑Reception
• Salary: 8000-11000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Provide accurate and comprehensive information to parents and visitors regarding school location, curriculum, admissions procedures, and tour bookings.
• Respond to telephone calls and enquiries professionally and direct them to the appropriate school personnel.
• Welcome visitors courteously and ensure a positive front‑of‑house experience.
• Support the Admissions team by following up enquiries, converting leads to enrolments, and updating records in the CRM system.
• Assist with enrolment events and school tours as required.
• Maintain clear and open communication with prospective parents, addressing concerns and feedback effectively.
• Complete administrative and secretarial tasks to support the wider Front of House team.
• Ensure compliance with GEMS policies, procedures, and codes of conduct at all times.
• Attend staff meetings and participate in committees or school activities as required.

Ideal Profile

• Bachelor's degree is mandatory.
• Excellent English communication skills, both written and verbal, with bilingual ability considered an advantage.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage peak periods of demand.
• High level of organisation and attention to detail.
• Confident, professional manner with enjoyment of face‑to‑face customer interaction.
• Team‑oriented approach with a positive and service‑driven attitude.

Why Join Us

• Competitive tax‑free salary package.
• Professional school‑based working environment.
• Opportunity to develop experience within a leading global education group.
• Supportive team culture focused on service excellence and continuous improvement.

About the Company

GEMS Education is one of the world's largest private education providers, operating a diverse network of schools across multiple curricula and countries. GEMS schools in Dubai are known for their high standards, inclusive communities, and strong focus on parent engagement and service quality. GEMS Education is committed to safeguarding and promoting the welfare of all students and staff, and all appointments are subject to appropriate background and safeguarding checks.