Receptionist - Accor Hotel - Dubai, UAE

Accor Group; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Access to employee benefits

Learning and development programs

Career growth opportunities

Job summary

Accor Group is seeking a Receptionist for their Dubai hotel. This key role involves being the first point of contact for guests, ensuring a memorable experience through professional service and effective communication.

Ideal candidates will have a service-oriented personality, relevant experience in hospitality, and fluency in English and Arabic. The position offers access to employee benefits, discounted rates at Accor hotels, and opportunities for career growth.

Qualifications

• Service-focused personality with a passion for hospitality.
• Prior experience using Opera or similar hotel management system.
• Fluency in English and Arabic; additional languages are an advantage.
• Bachelor's degree, diploma, or relevant certification.
• Previous experience in a five-star hotel.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Respond promptly to guest requests and inquiries.
• Take initiative to personalize guest interactions.
• Promote hotel services and identify upselling opportunities.
• Maintain accurate records using Opera systems.
• Ensure compliance with hotel policies and service standards.
• Support smooth daily front office operations.

Skills

Service-focused personality

Fluency in English

Fluency in Arabic

Prior experience with Opera

Education

Bachelor's degree or relevant certification

Tools

Opera

Opera Cloud

Job description

Position Overview

The Receptionist role in Dubai is the first point of contact for guests at an Accor hotel, responsible for creating a positive and memorable experience from arrival to departure through professional front desk service, personalized attention, and effective communication.

Job Details

Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Greet guests warmly, manage check-in and check-out processes, and handle guest accounts accurately
• Respond promptly and professionally to guest requests, inquiries, and concerns
• Take initiative to personalize guest interactions and enhance overall stay experience
• Promote hotel facilities, services, and offers, identifying opportunities for upselling
• Maintain accurate records using Opera or Opera Cloud systems
• Ensure front desk operations comply with hotel policies, procedures, and service standards
• Support smooth daily front office operations while collaborating with other hotel departments

Ideal Profile

• Service-focused personality with a passion for hospitality
• Prior experience using Opera, Opera Cloud, or a similar hotel management system
• Fluency in English and Arabic; additional languages are an advantage
• Bachelor's degree, diploma, or relevant certification
• Previous experience in a five-star hotel or similar hospitality environment

Why Join Us

• Access employee benefits including discounted rates across Accor hotels worldwide
• Participate in learning and development programs through Accor Academies
• Grow your career within the property and across Accor's global network
• Contribute to corporate social responsibility initiatives and inclusive workplace culture

About the Company

Accor is a world-leading hospitality group operating thousands of hotels, resorts, and lifestyle destinations across the globe. With a diverse portfolio of brands, Accor is committed to inclusive employment, continuous learning, and responsible hospitality, creating meaningful experiences for guests and colleagues alike.