Hostess - Accor - Dubai, UAE

Accor Group; Dubai; On-site; AED 39,060 - 50,220; Full time

Benefits offered by this job

Opportunity for career growth

Supportive multicultural team culture

Exposure to diverse guests

Workplace in prime downtown Dubai location

Job summary

Accor Group in Dubai is seeking a Hostess who enjoys guest interaction and delivering exceptional service in a vibrant hospitality environment. Responsibilities include welcoming guests, managing reservations, and ensuring a smooth dining experience while maintaining high standards of guest satisfaction.

The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to multitask in a busy setting. Join Accor for a dynamic career in a supportive team culture.

Qualifications

• Strong communication and interpersonal skills.
• Professional presentation and positive attitude.
• Customer-focused approach with problem-solving ability.
• Able to multitask and stay organized in a busy environment.
• Fluent in English; additional languages beneficial.

Responsibilities

• Greet and welcome guests on arrival.
• Escort guests to tables and provide menus.
• Handle reservations and maintain seating plan.
• Provide menu guidance and information.
• Ensure prompt guest attention and resolve concerns.
• Coordinate with kitchen and service teams.
• Respond to inquiries and complaints courteously.
• Maintain cleanliness and an organized reception area.
• Assist with table setup and dining area upkeep.
• Support bar and F and B service with guest preferences.
• Maintain knowledge of menu items and preparation.
• Manage guest lists and reservation updates.
• Communicate accurate wait times during peak hours.
• Help train new hostesses.
• Stay updated on local attractions and events.
• Participate in pre-shift briefings on specials.
• Ensure compliance with health and safety standards.

Skills

Guest service handling

Reservation management

Seating coordination

Menu knowledge

Complaint resolution

Team coordination

Hospitality etiquette

Restaurant operations support

Job description

Position Overview

Hostess role at Accor Dubai designed for someone who enjoys guest interaction and delivering smooth front-of-house service. The position supports restaurant operations in a busy hospitality environment where strong communication, customer care, and attention to detail help maintain high guest satisfaction and drive search visibility for Dubai hospitality jobs.

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Salary: 3500-4500 monthly (Market estimated)

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Key Responsibilities

• Greet and welcome guests on arrival and create a positive first impression
• Escort guests to tables and provide menus while managing seating flow
• Handle reservations and maintain an accurate seating plan
• Provide menu guidance, recommendations, and information on specials
• Ensure prompt guest attention and resolve concerns professionally
• Coordinate with kitchen and service teams to maintain smooth operations
• Respond to inquiries, feedback, and complaints courteously
• Maintain cleanliness and an organized reception area
• Assist with table setup, clearing, and general dining area upkeep
• Support bar and F and B service with guest preferences and special requests
• Maintain solid knowledge of menu items and preparation details
• Manage administrative tasks including guest lists and reservation updates
• Communicate accurate wait times during peak hours
• Help train new hostesses and support staff when required
• Stay updated on local attractions and events for guest recommendations
• Participate in pre‑shift briefings on specials and operational updates
• Ensure compliance with health and safety standards in reception and dining areas

Ideal Profile

• Strong communication and interpersonal skills
• Professional presentation and positive attitude
• Customer‑focused approach with problem‑solving ability
• Able to multitask and stay organized in a busy environment
• Fluent in English; additional languages beneficial

Skills Set

• Guest service handling
• Reservation management
• Seating coordination
• Menu knowledge
• Complaint resolution
• Team coordination
• Hospitality etiquette
• Restaurant operations support

Why Join Us

• Opportunity to work in a high‑energy hospitality environment
• Career growth within Accor's global network
• Supportive and multicultural team culture
• Exposure to guests from diverse backgrounds
• Workplace located in a prime downtown Dubai destination

About the Company

Accor is a global hospitality group known for its diverse hotel brands and strong service culture, offering growth opportunities and a supportive work environment across its Dubai properties.